Sr. Advisory Solution Consultant, ITAM

At Service Now, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At Service Now, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

• Contribute and maintain a showcase of ITAM solutions created on the Service Now platform.
• Create and own programs that enable Solution Consultants to demonstrate the value of IT Asset Management on the Service Now platform.
• Create and contribute to sales campaigns focused on IT Asset Management initiatives with Service Now applications that focus on software and hardware asset management.
• Strong alignment with product management and engineering teams on roadmap and field feedback.
• Assist the sales personnel in the qualification of customer needs and performing pre demo needs analysis
• Provide mentoring and training to peers and other colleagues in the organization.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and PoV/PoC
• Supporting Marketing events – user conferences, trade shows, webinars etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Serve as regional team lead to lead practice activities when called upon.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment
• Act as the Service Now subject matter expert at Executive briefings / marketing events

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 7+ years of pre-sales solution consultingor sales engineering experience in (product specific area)
• Service Now IT Asset Management experience
• Experience with enterprise architecture domains
• Experience with discovery technologies
• Deep knowledge of software license compliance
• Experience with ITIL / CMDB
• Pre-sales experience, IT Asset Management experience would be advantageous (Tool or process).
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Technical or practice team lead in previous…