More jobs:
Applications Support
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-09
Listing for:
ITech Recruiting
Full Time
position Listed on 2026-01-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
First Line Support Analyst
A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group.
The candidate must have a minimum of 3 years customer service and administration experience.
Responsibilities- Logging of customer support calls received via telephone or e-mail
- Administration of royalblue financial’s Help Desk static data and reports
- Production of support statistics
- Support call monitoring
- General support administration
We are looking for outstanding individuals that posses the following essential skills :
- Excellent interpersonal and communication skills
- Ability to work under pressure
- Good attention to detail
- Ability to use their own initiative
- Excellent Time Management and Organisation Skills
- IT Literate
- Financial Market’s knowledge would be advantageous.
The successful candidate will have the opportunity to learn about the technology used by the trading system products and gain exposure to IT Application Support.
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