Technical Implementation Manager

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Leap Health is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.

Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.

We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.

Leap Health is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.

Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.

As one of the most innovative platforms in employer healthcare, Leap already partners with numerous Fortune 500 companies and leading health systems. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.

Leap Health is seeking a Technical Implementation Manager to lead platform configurations, integrations, and technical implementation initiatives. This role bridges the gap between technical execution and client success. You’ll oversee end-to-end technical implementations—from requirements gathering and SFTP file setup and validation through go-live, while also identifying opportunities for automation, scalability, and process improvement.

The ideal candidate is both technically proficient and client-oriented
, able to translate complex requirements into seamless solutions. You’ll partner cross-functionally with clinical, operations, data, and client success to ensure implementations are delivered on time, error-free, and in alignment with Leap Health’s commitment to excellence.

• Lead end-to-end technical onboarding of new clients, from scoping through go-live.
• Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files.
• Manage QA of configurations and file processes to ensure data integrity and accuracy.
• Support customer relaunches, expansions, and platform updates.

• Serve as the primary technical resource for clients and their vendor partners during onboarding.
• Translate client requirements into scalable, repeatable solutions.
• Build strong client relationships by proactively addressing technical issues and providing clear communication.
• Create and maintain internal documentation (PRDs, SOPs, playbooks).

• Identify and implement automation opportunities across file processing, data ingestion, and reporting.
• Partner with engineering and operations to improve workflows and reduce manual interventions.
• Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).
• Support Leap Health’s growth by standardizing technical implementation processes.

• On-time, accurate launches of client implementations.
• High client satisfaction scores on technical delivery.
• Reduced implementation errors and downstream processing issues.
• Increased automation of eligibility/claims/prior authorization files and configuration processes.
• Completion of department initiatives that improve scalability.