Desktop Support Specialist

Job Title

Desktop Support Specialist

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Apply now or call (248) 528‑6566 / email Manisha Singh () for faster processing.

• Provide swift and professional deskside IT support.
• Perform on‑site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software.
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk.
• Collaborate with other support groups across global locations to troubleshoot client issues.
• Utilize tools for building, monitoring and troubleshooting client devices.
• Participate in disaster recovery testing exercises.
• Uphold procedures for reporting, and statistically monitoring desktop operations.
• Write technical support and client documentation in the form of Knowledge‑base articles.
• Meet or exceed expected customer‑service levels.
• Other duties as assigned by the Level 2 Support Manager.

• Minimum 5 years of relevant experience in a Desktop Support / IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops.
• Hands‑on experience with Win 7, Win 10, Win 11 and macOS support.
• Windows 11 migration.
• Hardware / software troubleshooting.
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset tracking / inventory management.
• Phone and tablet support (Windows, iPhone, iOS, Android).
• Experience with a Ticketing System (Service Now).
• Strong communications skills.
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer‑service‑based approach.
• Good written and verbal communication skills.
• Good time‑management skills.
• Strong organizational and analytical skills.
• Ability to multi‑task and work under pressure.
• Ability to work autonomously and within a team.
• Dress code:
  Business casual.

Stefanini Group is a global provider of offshore, onshore and nearshore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises worldwide. With presence in the Americas, Europe, Africa and Asia, Stefanini serves more than 400 clients, including financial services, manufacturing, telecommunications, chemical services, technology, public sector and utilities. The company is a CMM Level 5 IT consulting organization with global reach.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting

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