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Trade Floor Support Analyst
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-10
Listing for:
Madison-Davis
Full Time
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Provide real-time support to traders and other users on the trading floor for any IT-related issues, including hardware, software, network connectivity, and communication systems.
- Diagnose and troubleshoot technical problems quickly and efficiently, escalating complex issues to relevant teams when necessary.
- Monitor trading systems and infrastructure to ensure smooth operation and proactively address potential problems before they impact users.
- Install, configure, and maintain trading software, desktop systems, monitors, keyboards, and other essential IT equipment
- Log and document incidents and problems, tracking them to resolution, and ensure all incidents are resolved within agreed service levels.
- Work closely with other IT teams, such as network, server, and application support teams, to resolve technical issues efficiently and implement system upgrades.
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