Analytics & Insights Analyst

Overview

Primary

Job Title:

Analytics & Insights Analyst

Alternate/Related Job Titles: Digital Analytics Specialist, Business Intelligence Analyst, Customer Insights Analyst, Data Visualization Analyst

Location: Newark, NJ

Onsite Flexibility: Onsite

Position Type: Contract

Contract Duration: 9 months

Start: As Soon As Possible

Pay Rate: $68.94 – $93.27 per hour

We are seeking a highly analytical and data-driven Analytics & Insights Analyst to join the Global Customer Service (CS) organization. This role focuses on driving operational efficiency, digital optimization, and customer experience improvements through analytics, reporting, and actionable insights. The ideal candidate thrives at the intersection of data, business strategy, and technology, leveraging analytics to shape the digital experience across CS Operations and customer-facing platforms such as the Help Center and Contact Us sites.

• Data Analysis: Gather, manipulate, and analyze complex datasets to uncover actionable insights that support customer service strategy and digital optimization.
• Visualization & Reporting: Build intuitive dashboards, reports, and presentations using tools like Tableau and AWS Quick Sight to communicate data-driven findings.
• Project Support: Partner with cross-functional teams to support initiatives through ideation, measurement definition, reporting, and impact analysis.
• A/B Testing: Assist in test setup, execution, and post-analysis to measure optimization success (Adobe Target preferred).
• Digital Subject Matter Expert: Provide expertise in digital analytics and customer behavior profiling across web platforms.
• Data Integration: Connect digital analytics data to enterprise reporting tools, ensuring data quality, governance, and standardization. Collaborate with Customer Service leadership and product teams to measure total business impact of digital initiatives.

• Bachelor’s degree in Engineering, Business Analytics, Information Systems, Statistics, or related quantitative discipline.
• 5+ years of experience in data analytics, including 1+ year in digital analytics.
• Advanced proficiency in SQL, Python, and Excel for data analysis and automation.
• Strong experience with Adobe Analytics and A/B testing platforms (Adobe Target preferred).
• Hands-on experience developing data visualizations and dashboards using Tableau or AWS Quick Sight.
• Solid understanding of ETL processes, data warehousing, and schema design.
• Knowledge of statistical concepts such as hypothesis testing, confidence intervals, and regression analysis.
• Excellent communication skills, with the ability to translate technical findings into clear business insights.

• Experience in customer experience analytics or Customer Service (Help Center, Contact Us) environments.
• Familiarity with the AWS technology stack (Redshift SQL, S3, Dynamo
  
  DB).
• Knowledge of front-end web technologies (HTML5, JavaScript, CSS3, Git).
• Experience implementing personalization or testing solutions like Optimizely.
• Mentorship experience guiding junior analysts.

• Digital Analytics & Web Optimization
• SQL / Python / Tableau / Quick Sight
• Adobe Analytics & A/B Testing
• Statistical Analysis & Data Storytelling

• AWS Data Stack (Redshift, S3, Dynamo
  
  DB)
• Customer Journey Analytics
• Data Governance & Quality Management
• Cross-Functional Collaboration

• Business Insight & Problem Solving
• Data Visualization & Reporting
• Automation
• Digital Performance Optimization

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Leading audiobook producer revolutionizing the industry with innovative technology and superior programming. Our passion for well-composed, artfully performed audio books has earned millions of loyal subscribers worldwide. Our People Principles guide our team of pioneers and inventors to deliver exceptional customer experiences and drive positive change.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As an economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across banking, insurance, financial services, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!

Global Technical Talent is a subsidiary of Chenega Corporation with over 1.3 billion USD in revenue and 5800 employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with offices in the US, Canada, and India. We work with Fortune 500 clients and technology-driven recruiting infrastructure. We value diverse and inclusive workplaces. Opportunities are posted on our careers page: (Use the "Apply for this Job" box below)./gttcareers