Senior Yardi Support Analyst

Overview

Location: New York, New York

The Senior Yardi Support Analyst will provide L2/L3 production support for a broad portfolio of business applications with a key focus on Yardi; primarily responsible for providing support to internal users while ensuring the optimal functioning and operations of Yardi and associated systems, as well as supporting a range of business applications.

• Provide L2/3 technical support for Yardi to Power Users, SMEs and end users
• Set up databases, create account trees, create rollup rules, create custom reports, create entity structures
• Perform system admin tasks such as account maintenance, role and permissions, password resets, etc.
• Create or assist Power Users in setting up new entities, reporting, training materials
• Create or assist Power Users in rollout of Yardi features, plugins, enhancements, etc.
• Conduct Yardi training for existing employees and to on-board new employees into the platform
• Create/update deployment plans, admin guides, network diagrams, procedures, policies, etc.
• Cross-train peers to elevate internal subject matter expertise on the platform
• Conduct system audits to identify deficiencies and risks, and present strategies to optimize the platform
• Document/Communicate processes and procedures related to functional aspects of Yardi
• Perform activities to support incident, problem, change and release management
• Participate in meetings to ensure procedural due-diligence, communications, and risk mitigation

• Degree or diploma in Computer Science or a related field
• 2-5 years’ experience in managing and supporting Yardi
• 5+ years in a similar IT production support role in a large corporate setting
• 3+ years of experience in ITIL aligned incident, problem, change and release management
• ITIL Foundation v3 or higher preferred
• Strong interpersonal skills – communication, relationship management, etc.
• Ability to take ownership of issues and see them through to logical resolution
• Drive to constantly make improvements and proactively seek opportunities for optimization
• Strong customer focus and not be willing to settle for a job half done
• Strong troubleshooting mindset
• Experience with a broad range of MS technologies such as Windows OS, SharePoint, MS SQL, IIS
• Experience with networking principles and protocols e.g. TCP/IP, DNS, FTP, etc.
• Experience in designing scalable server architecture for vendor applications
• Technical understanding of Windows infrastructure services (e.g. AD, GPO, CIFS, DFS) within the enterprise
• Understanding of SAN/NAS/DAS technologies
• Experience with MS SQL installs, scripts, performance operations, design, schema, and DB optimization
• Experience with stored procedures, SSIS, SQL, ETL (Extract, Transform, Load) skills
• Exposure to virtualization (VMware, Hyper-V, Citrix, etc.) and functional understanding of SaaS, PaaS, IaaS

End of description.