Junior Amazon Connect Developer

Role Summary

We’re looking for a motivated Junior Amazon Connect Developer to join our team in building and supporting cloud-based contact center solutions. In this role, you’ll work closely with senior engineers and business teams to design, implement, and optimize scalable systems leveraging Amazon Connect and various AWS services
. This is a great opportunity to gain hands‑on experience in cloud development and customer engagement technologies.

• Contact Flow Development:

  • Design, develop, and maintain voice and chat contact flows in Amazon Connect.
  • Implement serverless functions using AWS Lambda (Node.js, Python, or Java).
  • Incorporate Amazon Lex for conversational chatbot functionality.

• System Integration:

  • Connect Amazon Connect with internal systems and third‑party tools using APIs,
    S3
    , DynamoDB
    , and API Gateway
    .
  • Support integrations with CRMs like Salesforce or Service Now
    .

• Configuration & Optimization:

  • Set up routing profiles, queues, and agent hierarchies.
  • Analyze usage data and feedback to improve system performance and call flows.

• Monitoring & Maintenance:

  • Use Cloud Watch for logging, monitoring, and alerting.
  • Troubleshoot production issues and ensure platform reliability.

• Documentation &
  
  Collaboration:
  
  

  • Maintain up‑to‑date documentation for all integrations and flows.
  • Work with QA, Dev Ops, and product teams to deliver high‑quality solutions.

• 1–3 years of experience in software development or cloud engineering.
• Some hands‑on exposure to Amazon Connect or similar contact center technologies.
• Familiarity with AWS Lambda
  , Lex
  , S3
  , DynamoDB
  , and API Gateway
  .
• Basic programming knowledge in Node.js
  , Python
  , or JavaScript/Type Script .
• Understanding of CI/CD pipelines
  , Git, and Infrastructure‑as‑Code (Cloud Formation or CDK).
• Strong analytical and communication skills.
• Willingness to learn and receive training on Amazon Connect.

• AWS Certified Developer or AWS Cloud Practitioner certification.
• Experience with Salesforce Service Cloud Voice or similar CRM integrations.
• Understanding of telephony, IVR, and ACD systems.
• Familiarity with Agile/Scrum development environments.