Regional Venue Technology Manager; East Region

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sounds like a winning formula for you. Join us!

THE ROLE Reporting to the VP Venue Technology, the Regional Venue Technology Manager is primarily responsible for managing technology needs of event-based venues in the East Region, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensure availability, stability and security of business systems and IT infrastructure platforms.

ESSENTIAL FUNCTIONS Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations

Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff

Manage and optimize 3rd party vendor relationships and associated contracts that are key to venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc.

Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.

Work with broader technology team to estimate, design, implement and manage venue technology solutions in support of the business

Manage the evaluation, recommendation, and implementation of third-party technology products and services to accomplish the goals of the organization, which includes providing quality service for guests and maximizing profitability

Increase the productivity and effectiveness of venue technology operations through the definition of standards, best practices and promoting reuse of recommended enterprise technologies

Establish and maintain IT Service Management processes and procedures that can be effectively scaled

Ongoing management of IT Finance processes such as budgeting, reporting and invoice approval

Understanding of all areas of the Information Technology Architecture and participate in their development

Responsible for the Project Management and oversight of all venue technology projects. Lead project teams to manage delivery schedules and realization of project benefits

Define and communicate end user architecture strategies, principles, standards, policies and procedures

Analyze current application portfolio, installed technology and infrastructure to detect deficiencies and recommend solutions

Act as the business relationship manager between West Region properties and the Legends IT department

Act as escalation point for venue technology teams and operators across West Region properties

Manage client…