Title Learning & Technology Adoption Specialist

Willkie Farr & Gallagher LLP is seeking a Learning & Technology Adoption Specialist to support the Knowledge Management & Practice Innovation team within the Information Technology department based in the New York office. Willkie is an elite international law firm with approximately 1,300 lawyers across 16 offices in six countries.

The Learning & Technology Adoption Specialist supports the development, delivery, and ongoing adoption of technology across the firm. Working under the direction of the Manager of Learning & Technology Adoption, this entry-level position helps employees build confidence and proficiency with firm technologies through live instruction, on-demand learning, documentation, and hands‑on support. The role is designed for an individual early in their career who demonstrates strong communication skills, curiosity about technology, an interest in teaching and helping others, and the ability to learn new tools quickly.

At Willkie, we believe great people are the key to our success. We are offering a highly competitive compensation package with exceptional benefits. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you.

• Core Technology Training & Onboarding
  • Deliver live training sessions (in-person and virtual) on core systems:
    Microsoft 365, document management, communication platforms, and legal tech tools
  • Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role
  • Support firmwide training initiatives related to new software rollouts or major upgrades
• Personalized Coaching & Office Hours
  • Host "Tech Office Hours" in-person and remotely, offering 1:1 support and workflow-specific help
  • Provide individual coaching for users seeking targeted refreshers or tool-specific assistance
  • Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms
• Just-in-Time Learning & Content Development
  • Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets
  • Maintain and enhance the firm's internal learning resource librar
    
    Tailor training materials to highlight practical, real-world use cases - especially for AI and automation tools
• Needs Analysis & Collaboration
  • Track training trends and feedback to proactively identify skills gaps or emerging needs
  • Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement
  • Share observations and user feedback with internal product and engineering teams
• AI & Innovation Enablement
  • Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry
  • Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice
  • Stay current on AI developments and recommend relevant training opportunities or adjustments

• Bachelor's degree or equivalent combination of education and relevant experience.
• Strong verbal and written communication skills.
• Comfortable presenting and communicating with individuals and groups.
• Demonstrated curiosity about technology and ability to learn new applications quickly.
• Strong organizational skills and attention to detail.
• Ability to explain technical concepts in clear, approachable language.
• Strong interpersonal and customer-service skills.
• Ability to manage multiple assignments and priorities in a professional environment.
• Willingness to receive feedback, learn new skills, and develop as a technology learning and adoption professional.
• No prior legal-industry experience required.