Systems Administrator Levels

System Administrator Levels 1 - 5

• Level 1: $57,100 - $81,572
• Level 2: $62,812 - $89,731
• Level 3: $69,092 - $98,703
• Level 4: $76,001 - $108,573
• Level 5: $86,703 - $123,862

Information Technology

Manager, IT Client Support

2 Broadway, New York, NY 10004

9:00 am - 5:30 pm (8 hours/day) or as required

*** This position is represented by the Transportation Communications Union (TCU)***

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The primary purpose of this position is to provide technical support to MTA’s computer server hardware, operating system software, and storage area network environment, including installation and maintenance of highly complex computer equipment and software configurations.

• Install, configure and troubleshoot complex hardware and/or software solutions supporting MTA’s server and storage environment to ensure that all MTA application and systems availability targets are met.
• Configure and install servers for various functions, including but not limited to application servers, database servers, domain controllers, web servers and storage area networks.
• Work with database administrators, network administrators, help desk staff and other IT technical resources to coordinate server and storage infrastructure requirements and analyze/troubleshoot issues as they arise.
• Ensure all required system documentation and record keeping requirements associated with maintaining and controlling IT assets are completed accurately, timely, and in accordance with MTA policies and procedures and department requirements.
• Participate in the evaluation of new products and technologies.

Same as Level 1 with the following additional responsibilities:

• Guide less senior technicians and staff in the performance of their tasks.

Same as Level 2 with the following additional responsibilities:

• Design and engineer effective and efficient solutions and standards to be applied within the IT Department.
• Assist with the physical planning associated with the installation of server and storage technology.

Same as Level 3 with the following additional responsibilities:

• Participate in the evaluation of new products and technologies, influence future direction and provide input into the overall impact of introducing the technology in the MTA environment.
• Plan, design and engineer solutions and standards to be applied within the IT department.
• Contribute to the planning and coordination of tasks associated with the installation of server and storage technology.

Same as Level 4 with the following additional responsibilities:

• Lead the evaluation of new products and technologies and provide input into the overall impact of introducing the technology in the MTA environment.
• Lead the planning and coordination of tasks associated with the installation of server and storage technology.

• Basic knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software, and storage area network equipment.
• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
• Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
• Strong oral and written communications skills.
• Strong analytical skills.
• Must be able to move and lift up to 25lbs of equipment such as switches, routers, UPS, laptops, firewalls, etc.

Same as Level 1 with the following additional qualifications:

• Knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software, and storage area network equipment.
• Ability to provide technical direction to less senior staff members.

Same as Level 2 with the following additional qualifications:

• Strong knowledge and familiarity with installing, maintaining and…