Senior Client Services Associate

The Client Services team provides primary-level problem resolution, technical application support, and account management to current and potential clients. In this role, you will lead client onboarding, troubleshoot operational issues, drive engagement on new initiatives, and optimize internal workflows to ensure our global client base receives maximum benefit from OSTTRA services.

• Client Relationship & Account Management: Manage key client accounts and interface directly with senior stakeholders. Serve as a primary point of contact for clients, leading account onboarding, managing ongoing relationships, and driving client engagement across core initiatives.
• Issue Resolution & Support: Troubleshoot complex, novel technical issues under pressure and resolve daily operational, customer-related, and technical application issues across all asset classes and services (Core/TM/triCalc/IMEM), maintaining Salesforce queues to ensure prompt resolution.
• Team Guidance & Quality Control: Serve as a dedicated technical resource and mentor for junior team member. Conduct checks on Analyst work to ensure quality, answer process questions, and act as an internal escalation point.
• Product & Process Optimization: Partner with CD&S and BLM teams on new initiatives, document firm enhancement requests, create product development tickets, and recommend process improvements to increase operational efficiency.
• Special Projects & Strategy: Analyze client service metrics to identify trends, validate functionality requirements with clients, and contribute to special projects, pilots, or global strategy alignments.

• Industry Knowledge: Deep understanding of front, middle, and back-office operations, trade life cycles, and where OSTTRA fits within the post-trade financial ecosystem.
• Product Expertise: 5+ years of experience in financial technology services and/or banking; BA/BS in Business, Finance, Economics, or Computer Science preferred). Hands-on product experience with OTC and Exchange Traded derivatives and their respective markets.
• Technical Skills (Preferred for Senior level): Familiarity with database tools, common transport protocols (MQ, Email, FTP, SFTP), and operating systems (Windows, Unix, Linux)
• Communication & Problem Solving: Strong client-facing skills, ability to manage multiple stakeholders, interpret data, and work both independently and collaboratively under pressure.

New York, USA

This role is limited to persons with indefinite right to work in the United States.

The anticipated base salary range for these positions is $95,000 to $127,000. Final base salary will be based on the individual’s geographic location, experience level, skill set, training, and certifications.

At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.

Our approach is built on three core pillars:

• Global foundations:
  We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well‑being.
• Locally tailored:
  We benchmark in each market to ensure our packages are genuinely competitive where you live and work.
• Flexibility and growth:
  We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.