Delivery Manager
Listed on 2026-10-07
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IT/Tech
IT Project Manager, Scrum Master, Systems Analyst, Business Systems & Technology Analysis
Delivery Manager New York New York
Job
As an experienced Delivery Manager, you will work on several product teams supporting LHW’s most cutting-edge technology capabilities, including customer databases, middleware, analytics platforms, a CRM system, AI platforms, and customer-facing applications. You will promote Agile values at every opportunity. Your teammates will rely on your expertise and flexibility to iteratively improve their work practices in a high-performance company culture.
This is a full-time position located in New York City. We offer flexible workplace policies that can accommodate candidates who are comfortable traveling to our NYC office location 2 days per week.
Responsibilities- Serve as a Scrum Master or Kanban facilitator on cross-functional product teams
- Serve as a Program Manager to coordinate technical and non-technical work streams toward a common goal
- Occasionally serve as a Project Manager when iterative methods are not well-suited to the objective
- Identify and resolve impediments, resolve conflicts, and elevate when needed
- Manage dependencies between teams
- Proactively identify and manage risks
- Minimize meetings, but when they are needed, ensure they have clear agendas, include the right people, and are run efficiently with assigned next steps
- Hold team members, stakeholders, and vendors accountable to meet high-integrity commitments
- Protect teams from distractions
- Coach teams to improve collaboration and outcomes
- Administer Jira projects, automations, and reports to improve transparency and efficiency
- Adapt and refine delivery practices for each team, standardizing when appropriate
Experience and Qualifications
- 3+ years of experience as a Scrum Master on front-end and back-end application development product teams
- 2+ years of experience as a Program Manager across multiple cross-functional project/product teams
Experience managing vendors - Proficiency in Jira administration, including JQL-based reporting and automations
- Certified Scrum Master (CSM), Professional Scrum Master (PSM), PMI Agile Certified Practitioner (PMI-ACP), or similar credential
- Highly organized and detail-oriented
- Proactive, curious, adaptable, self-motivated, quick to learn
- Very strong written and verbal communication skills
- Very strong facilitation and problem-solving skills
If you are interested in learning more, please reach out to Matt Soltmann, M
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