Senior Technical Program Manager, Emerging Products

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care.

With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Director of Product and working closely with the Product Lead, you will lead complex programs across three critical growth areas:
Global, Payer, and Partnerships. You will turn strategic priorities, customer feedback, and partner needs into coordinated plans that teams can deliver. You will also help teams resolve urgent issues, prevent recurring problems, and build an operating model that scales as these businesses grow

Please note that this is a hybrid role based in New York City
, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on‑sites.

• Lead programs from planning through launch, defining milestones, owners, dependencies, risks, and decisions.

• Coordinate Product, Engineering, Data, Operations, Support, Partnerships, and other customer‑facing teams to deliver on commitments.

• Lead responses to urgent issues by establishing their scope, assigning owners, agreeing on next steps and timelines, and keeping stakeholders informed.

• Serve as a trusted R&D point of contact for key customers and partner with customer‑facing teams to understand and address their needs.

• Work with Product and Engineering to identify recurring experience issues, deliver immediate fixes, and prioritize lasting improvements.

• Build practical, repeatable ways to triage issues, prioritize work, manage escalations, track risks, and share progress.

• Prepare teams for launches and changes by confirming responsibilities, dependencies, risks, testing, and operational readiness.

• Develop an operating model that supports a growing portfolio of global, payer, and partner relationships.

What Success Looks Like

• Core member experiences across web, mobile, and other touchpoints are regularly audited and proactively monitored against member and customer needs.

• Every priority program has a clear delivery plan that accounts for dependencies and improves predictability and time to launch.

• Complex programs meet agreed commitments. Scope changes and trade‑offs are surfaced early, documented, and resolved with the right stakeholders.

• Leaders across Engineering, Product, Customer Success, and Marketing have clear, timely information about progress, risks, and decisions.

• Program measures, such as on‑time delivery, cycle time, scope stability, defect escape rate, and launch readiness, are defined and improve over time.

• Payer programs receive thorough QA and regression testing, supported by a plan to scale those practices as the portfolio grows.

• Teams spend less time navigating unclear processes and more time resolving customer needs and delivering work.

• Customers and the Payer team feel well supported, especially when…