Sr. Systems Engineer

Title: Sr. Systems Engineer Reports to: Client Technology Manager Department: Support Location: New York, NY - Hybrid Term: Full-Time

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

We are seeking a Sr. Systems Engineer to join our growing Support team in New York. This is a highly technical, hands‑on role responsible for providing advanced support, systems administration, infrastructure troubleshooting, and technical escalation across Atlas Technica client environments.

The Sr. Systems Engineer serves as an escalation point for Junior Systems Engineers and Systems Engineers while working closely with Client Technology Managers and other technical teams to resolve complex issues, maintain client environments, and support infrastructure, cloud, security, and technology initiatives.

The successful candidate will combine strong technical expertise with excellent communication, ownership, problem‑solving, and a customer‑first approach. This hybrid position requires the ability to provide both remote and onsite support within the New York area based on client and business needs.

• Provide advanced remote and onsite IT support across assigned client environments
• Serve as an escalation point for Junior Systems Engineers and Systems Engineers on complex technical issues
• Provide technical guidance and mentorship through troubleshooting, knowledge sharing, and support best practices
• Manage and resolve complex support requests through the organization’s ticketing system
• Administer and support Microsoft 365 technologies, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra
• Support Microsoft Windows Server environments, Active Directory, Group Policy, identity and access management, and endpoint‑management technologies
• Troubleshoot networking, virtualization, cybersecurity, cloud, and infrastructure‑related issues
• Support Microsoft Azure workloads and contribute to cloud and infrastructure initiatives
• Implement and support enterprise networking technologies, including firewalls, switches, and wireless infrastructure
• Balance technical escalations, support requests, project‑related work, and research or continuous‑improvement initiatives
• Maintain and improve technical documentation, procedures, wiki articles, build standards, and client‑environment information
• Follow Atlas Technica’s technical standards, security requirements, documentation expectations, and strict change‑control procedures

• 3+ years of relevant IT experience in systems engineering, systems administration, infrastructure support, desktop support, or a related technical environment
• Strong end‑user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and workplace technologies
• Significant experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra
• Strong knowledge of Microsoft Windows Server, Active Directory, Group Policy, identity and access management, and related…