Director of IT and Artificial Intelligence

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Full Time Professional New York, NY, US

Salary Range: $ To $ Annually

Position Summary

Genesis Companies seeks a highly skilled Director of IT & Artificial Intelligence to manage and oversee the day-to-day IT operations, enterprise AI adoption, and strategic IT initiatives for the entire organization, including Genesis Companies, VPH Management Services LLC, and GP Construction. The Director of IT & Artificial Intelligence will be responsible for ensuring the smooth functioning of all technology systems, supporting Microsoft 365, sourcing and managing computer equipment and mobile devices, overseeing IT project management, and working with third‑party vendors for security, and will serve as the administrator and owner of the company’s enterprise AI platform (Claude), including its governance, data controls, integrations, custom skills library, and staff training.

The role is both hands‑on and strategic: the Director personally supports users and systems while advising executive leadership on technology, AI, data, and cybersecurity.

Reports to:VP of Operations.
Location and Work Arrangement:New York City office; hybrid schedule, with on-site presence required for hands‑on device, network, and user support and as operational needs require.

Essential Duties and Responsibilities

The Director of IT & Artificial Intelligence will conduct all business in accordance with company policies and procedures, and state and federal laws (OSHA, ADA and Fair Housing). Essential functions include, but are not limited to the following:

IT Operations and Technical Support:

• Manage and maintain the company’s IT systems and infrastructure, including desktops, laptops, printers, mobile devices, and servers.
• Provide technical support to all employees, troubleshooting hardware and software issues to ensure a smooth workflow.
• Configure, install, and maintain software applications and operating systems across devices.
• Ensure all network systems (Wi‑Fi, LAN, VPN) are functioning optimally and securely.
• Oversee and support the Microsoft 365 suite, including email, SharePoint, One Drive, Teams, and Exchange, and Microsoft Entra  (identity, access, and single sign‑on), ensuring seamless access and performance across departments.
• Provide hands‑on technical assistance with issues related to system malfunctions, device setup, and system upgrades.
• Manage and resolve security‑related issues, ensuring compliance with IT security protocols to protect company data and networks.
• Issue devices to employees and establish a system for tracking accountability and cost efficiency for these devices.
• Oversee and monitor the security camera network to ensure cameras are operational and used consistent with company policy.
• Provide regular IT reports to the VP of Operations, including updates on system performance, project status, and any issues impacting operations.
• Document IT processes, policies, and procedures, ensuring consistency and efficiency across all company systems.
• Manage the company’s IT support contractor, including scope of work, service levels, ticket assignment and quality of resolution, and system access.
• Develop and implement a technology and AI strategy that supports the operational and business objectives of Genesis Companies, VPH Management Services LLC, and GP Construction.
• Serve as a strategic advisor to executive leadership regarding technology, AI, cybersecurity, automation, data, and emerging technology.
• Identify and evaluate technological trends and solutions to improve operational efficiency and meet future business needs.
• Recomme…