Business Analyst

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Business Analyst
Reporting To:
Senior Director of Architecture & Engineering

Work Schedule:

Onsite – Buffalo, NY

The Business Analyst supports the day-to-day operation and continuous improvement of enterprise applications used across the business. Working closely with business stakeholders, senior analysts, and the Production Engineering & Resilience team, this role assists with application support, business process analysis, requirements documentation, testing, and issue resolution. This position is ideal for an early-career professional seeking to build expertise in business systems, manufacturing processes, ERP platforms, and application support.

The successful candidate will develop hands‑on experience in problem solving, business analysis, incident management, and stakeholder engagement while contributing to the reliability and improvement of critical business applications.

• Two (2) or more years of experience in a Business Analyst, Systems Analyst, Application Support, IT Support, or related role; internships and co‑op experience may be considered.
• Bachelor's degree in Information Technology, Business, Engineering, Computer Science, or a related discipline, or equivalent combination of education and experience.
• Basic understanding of business processes, information systems, or enterprise applications.
• Interest in manufacturing operations, production processes, or business systems.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Awareness of data handling and export control requirements (e.g., ITAR, CMMC) appropriate to a regulated aerospace and defense manufacturing environment.

• Exposure to ERP systems such as SAP, Oracle, Infor, or equivalent platforms.
• Experience working in a manufacturing environment through employment, internship, or academic projects.
• Familiarity with software testing methodologies and defect tracking tools.
• Exposure to IT service management, ticketing systems (e.g., Service Now, Jira, Confluence, Bitbucket), or ITIL concepts.
• Experience with business process mapping or requirements documentation.
• Knowledge of reporting and data analysis tools such as Power BI, SQL, or similar technologies.

• Assist in analyzing business processes and system workflows to identify inefficiencies, gaps, and improvement opportunities.
• Document business requirements, process flows, work instructions, and system procedures.
• Support the creation and maintenance of business and technical documentation.
• Participate in data validation and basic data analysis activities to support troubleshooting and decision making.
• Provide first‑level support for assigned enterprise applications by investigating user questions and system issues.
• Assist with testing activities, including functional, regression, and user acceptance testing (UAT).
• Assist with gathering and documenting business requirements for enhancements and process improvements.
• Support backlog management activities by tracking enhancement requests, defects, and user feedback.
• Partner with business users to understand operational needs and support system‑related requests.
• Assist with incident resolution by identifying symptoms, gathering data, and coordinating with technical teams.
• Participate in root cause analysis activities for recurring issues and operational problems.
• Support system upgrades, enhancements, and future‑state…