DevOps Engineering Manager

Logicbroker is the Agentic Commerce Orchestration Engine helping enterprise retailers, brands, suppliers, and distributors connect and grow. Our Intelligent Commerce Network powers over $10B in GMV for global leaders like Samsung, Walgreens, and Home Depot by automating the entire process from discovery to doorstep and stock to dock. We make products discoverable, shoppable, fulfillable, and returnable so our clients can grow faster, delight customers, and run smarter operations.

A Dev Ops Manager at Logicbroker owns the delivery, reliability, and health of the Dev Ops and Infrastructure team. The team runs the cloud platform under every Logicbroker and Virtualstock service. That covers Kubernetes, CI/CD, observability, and production environments serving more than 100 million requests each month.

Managers at Logicbroker are player-coaches. You answer for what your team ships, how reliably it runs, and how your engineers grow. You also contribute directly. Weight your own work toward investigation, runbooks, automation, and unblocking engineers. Leave critical-path project work to the team.

• Own delivery for the team. Turn roadmap priorities into a sequenced plan. Answer for what ships and when.
• Run hiring, onboarding, 1:1s, performance management, and career growth for every engineer on the team, including contractors.
• Shield the team’s focus time. Absorb or redirect interrupt-driven requests instead of passing them to engineers.
• Report capacity honestly in planning. Push back on unrealistic asks instead of absorbing them silently.
• Act as first escalation point for delivery risk, interpersonal issues, and technical disagreements the team cannot resolve.

• Own production reliability. Define SLOs and SLIs for tier-1 services, report error-budget burn each month, and plan capacity ahead of demand.
• Contribute to the on-call rotation under the company incident and problem management policy. Set rotation size, handoffs, and escalation paths so that no engineer carries sustained out-of-hours load.
• Lead post-incident reviews for infrastructure causes. Track every corrective action to closure.
• Keep Datadog coverage and alert quality at a level where on-call engineers trust the pages they receive. Track and cut alert noise.
• Report cloud spend by service across AWS, Azure, and IBM Cloud, and act on the largest drivers.

• Run the platform as a product. Treat application teams as your customers, publish a standard path for builds, deployments, secrets, and environments, and measure adoption.
• Keep production infrastructure changes in version-controlled code (infrastructure as code and Git Ops).

• Own the infrastructure, access, change, and CI/CD policies assigned to your team in the company policy ownership matrix. Keep each one current, review it on its cycle, and map it to the relevant SOC 2 and ISO 27001:2022 controls.
• Check that the team’s practice matches the written policy. Fix the practice, or change the policy through formal review. Record every exception with an owner and an expiry date.
• Produce audit evidence as part of normal work: access reviews, change and deployment records, patch status, backup and recovery tests, and incident records. Support the SOC 2 Type 2 and ISO 27001 surveillance audits, including auditor walkthroughs.
• Own the Cyber Essentials Plus technical controls for company infrastructure: boundary firewalls, secure configuration, malware protection, access control, and patching of hosts, operating systems, and container base images within the required window.
• Own the infrastructure security baseline for secrets and access control.
• Work with the Technical Operations Director, who…