Customer Support Representative; Cantonese Speaker

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. As a global leader in financial information, news, and analytics, Bloomberg gives decision-makers a critical edge by connecting them to a dynamic network of data, people, and ideas. Through innovative technology, the company delivers real-time market intelligence and insights to more than 350,000 subscribers worldwide.

A career at Bloomberg means helping power the products, systems, and relationships that help drive global financial markets. You'll join a team of problem-solvers in a fast-paced, collaborative environment where continuous learning, innovation, and client impact are at the center of everything we do. With a diverse workforce and a culture built on inclusion, curiosity, and excellence, Bloomberg empowers employees to do their best work while building meaningful careers.

As a Bloomberg Customer Support Representative, you will serve as a trusted partner to a diverse global client base, helping users maximize the value of Bloomberg's products and services. Sitting at the intersection of technology, financial markets, and client engagement, you'll provide responsive support and solutions across Bloomberg's products and services, while developing expertise that serves as a strong foundation for career growth across the company.

You will troubleshoot software, hardware, connectivity, authentication, and application-related issues; support product installations, onboarding, and account access; and help clients navigate the tools and workflows they rely on to make critical business decisions. Through phone, instant messaging, and email, you'll diagnose issues, coordinate with internal partners, and ensure a seamless client experience.

Beyond troubleshooting and support, you will educate clients on Bloomberg products and workflows, helping them build confidence and proficiency while strengthening long-term relationships. You'll collaborate with colleagues across regions and functions to resolve complex challenges, drive process improvements, and deliver the high-quality service our clients depend on every day.

As part of our global Customer Support team of hundreds of professionals supporting clients in over 15 languages, you'll gain exposure to financial markets, enterprise technology, and client engagement while building a strong foundation for long-term career growth at Bloomberg.

We invest heavily in your development from day one through an immersive 8-week training program designed to build your knowledge of Bloomberg products, client workflows, financial markets, technical troubleshooting, and service excellence.

Following training, you'll join a global team that supports clients around the clock while continuing to expand your expertise through hands-on experience, mentorship, and ongoing learning opportunities. You'll gain exposure to financial institutions, market participants, and Bloomberg's technology solutions, developing valuable skills in client engagement, problem solving, communication, and technical support.

Bloomberg is committed to internal mobility and long-term career growth. Customer Support provides a strong foundation for a variety of career paths across the company, including Analytics & Sales, Data, Enterprise Services, Finance, Product Support, and Corporate Functions.

You are naturally curious, solution-oriented, and energized by helping others succeed. You thrive in fast-moving environments, enjoy solving problems, and are motivated by delivering exceptional client experiences. You can quickly absorb new information, balance multiple priorities, and communicate effectively with a wide range of audiences.

You are interested in financial markets and technology, approach challenges with a growth mindset, and enjoy collaborating with others to find solutions. Most importantly, you take ownership, act with urgency, and are committed to delivering a high standard of service every day.

• Bachelor's degree or equivalent experience
• Eligibility to start a full-time role in 2027
• Fluency in both Cantonese and English (written and verbal)
• Strong communication and customer service skills, with the ability to support clients through phone, email, and messaging channels
• Demonstrated interest in financial markets, technology, and client-focused problem solving
• Strong analytical, critical…