Infrastructure Manager, XCM

Job :  |  Services LLC

Amazon's Cross Channel Marketing team (XCM) is seeking a Infrastructure Manager to own the systems behind our content platforms, serving marketing, campaign, creative, design, and production. This includes a dedicated AWS environment supporting petabyte-scale storage across multiple tiers, high-performance shared filespace supporting creative production, and the compute and automation that keep it running. This role administers those systems, automates their operation, and extends them to support new integrations with the third-party platforms our teams depend on.

The work spans storage lifecycle, backup, recovery, and continuity planning, identity and access management, and the single sign-on and credential lifecycle behind every third-party platform in the estate. This role automates that administration wherever it can, and maintains the ownership, monitoring, and support structures that keep these systems supportable as the environment grows. It also helps shepherd new tools through Amazon security review and keeps tools already in use compliant as requirements change.

• Manages the AWS environment behind our content platforms, and evolves it as new workloads and integrations arrive
• Designs storage tiering and lifecycle policy across petabyte-scale content and multiple systems, determining what lives where and why
• Owns high-performance shared storage, backup, and archive across creative production and digital asset management
• Automates administration of these systems so the environment scales without adding manual work
• Maintains identity, access, and security compliance across the third-party platform estate, including single sign-on, credential lifecycle, and platform security review
• Establishes and maintains operational standards for these systems, covering ownership records, monitoring, alerting, and support processes
• Builds and secures the infrastructure new integrations run on, including credential storage and access paths for AI and third-party services
• Represents our content platform systems to other XCM technology teams, partners across Amazon, and third-party providers, so integrations are well designed and ownership is clearly defined

About the team
Find out more about XCM here: https://(Use the "Apply for this Job" box below)./xcm

• 4+ years of site reliability engineering (SRE), systems engineering, systems administration, Dev Ops, security administration, or network administration experience
• Experience using AWS services
• Experience in any of the following:
  Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent
• Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
• Experience implementing repeatable processes and driving automation or standardization
• Experience directly working with cloud hosting technologies (AWS, Azure, etc.)
• Direct ownership over live production cloud environment, including storage at scale, lifecycle, and compute
• Experience supporting creative, marketing or media teams and their system needs

• Experience and understanding of the workflow within a marketing, production, or creative department or company
• Experience with multimedia content creation, or experience implementing a cloud-based technology solution
• Experience with owning SSO across platforms including federated identity, SAML or OIDC integrations and certificate rotation
• Experience with high-performance shared storage for media production, such as Lucid Link, Qumulo, or Isilon
• Familiarity with how creative and post-production work moves through storage, from active editing through delivery, trafficking, and long term archive
• Experience with secrets management and secure credential exchange between systems, including AI and model API access

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this…