CRM & Power Platform Data Engineer

• salary band: $125,000 to $150,000
• compensation: usd 125,000 - usd 131,000

important note: candidates must have a permanent computer systems manager civil service title or are permanent in a comparable civil service title eligible for a 6.1.9 title change. Please include your employee identification number (ein) when applying and indicate in your cover letter your permanent civil service title.

nyc department of finance (dof) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

dof’s finance information technology (fit) division designs, builds, and supports all facets of dof’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. Fit delivers and administers tax‑related payment programs for the city of new york by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. Fit is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the sheriff’s public safety work.

fit's customer engagement & collaboration technologies unit is responsible for the technologies that enable customers to interact with the department of finance, as well as the tools staff use to collaborate internally. With the rapid growth of dof’s dynamics crm internal and external user base, fit is seeking a crm & power platform data integration engineer to serve in the customer engagement & collaboration technology unit.

reporting to the senior director of customer engagement & collaboration technology, the selected candidate’s duties and responsibilities will include, but not be limited to the following:

• contribute to the team's performance and customer service delivery through hands‑on requirements gathering, design, development, implementation, and support of secure data apps and integration solutions.
• leverage crm and the power platform and related technology to build agile, secure, and robust data integrations and apps to solve business challenges, raise revenues, and serve our customers.
• configure and develop, where possible, enterprise data interfaces and apps that may be repurposed for future business needs and reduce app dev cycle times/cost for all teams building customer‑facing apps.
• build agile, technical proof of concepts for first of a kind, unknown, or complex situations.
• work with enterprise alm process across all build environments within the microsoft dynamics crm and power platform data space.
• practice continuous improvement through staying informed of technology updates and microsoft's roadmap to review and recommend enhancements to existing data integrations, apps, and technology. Liaise with business division data analysts to help guide the development of customer‑facing solutions that provide service and generate revenue while at the same time aggregating data that can be used to gain more customer insights, drive future business decisions, and create more robust outreach.
• maintain the integrity of existing and new integrations such as integrating dynamics data exchanges with various systems of record and built integrations with sharepoint for document storage, creating and monitoring error notifications, and conducting routine wellness checks and reconciliation work.
• share specialist knowledge in relevant technologies, applying this knowledge in the creation of effective solutions with technical colleagues and business stakeholders.
• monitor and support data connections and apps and…