Desktop Support Specialist; MDM​/Active Directory​/PowerShell

• Taking care of level 2 tickets (and level 1 when necessary, ex: answer phone, create tickets). Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner.
• Utilize Power Shell scripting to maximize productivity of platform management.
• Administer corporate mobile device management solution.
• Maintain platform security and compliance in alignment with agency's cyber security program to protect data.
• Test Group Policies and updates for endpoint OS.
• Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components.
• Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
• Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes.
• Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination.
• Monitor, measure, and test current/new infrastructure products and services.
• Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
• Monitor, measure, and test current/new infrastructure products and services.
• Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations.
• Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation.
• Use of remote access technologies (VPN, terminal services)
• Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise.

• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
• 36 Months experience in the field of Desktop Support
• 36 Months experience with technical approaches in design, build testing, and debugging problems.
• 36 Months experience in mobile device management (MDM) solutions.
• 36 Months experience with Active Directory group policy standards
• 36 Months experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc.).
• 36 Months of Windows 7 & 10 experience including 64 bit operating systems.
• 36 Months of scripting language experience - Power Shell preferred
• 36 Months of experience with client-based security management tools including anti-virus, PKI, HDD encryption, and general client-based security hardening.
• 36 Months of experience with Window image deployment using MDT.
• 36 Months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing.
• 36 Months active Directory management experience
• 36 Months experience with cyber security best practices and compliance
• 36 Months experience with Intel workstation hardware and operating systems
• 36 Months of experience of analytical and problem-solving abilities dealing with hardware and software issues.
• 36 Months of engineering experience: research, analysis, planning and implementation.
• Certifications relevant to MS Windows.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.