Client Analytics & QA Lead
Listed on 2026-10-11
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IT/Tech
Data Analyst
Location: New York
Hermès is seeking a Specialist, Analytics & Quality Assurance to lead the QA program across calls, emails, and chats, driving data-informed decisions that improve client experience and operations. You will build dashboards, monitor KPIs, and deliver actionable insights to leadership, partnering with CRC to implement training and policy improvements.
The role requires 3+ years in analytics or QA, strong Excel and BI tooling, and the ability to present complex data clearly.
We would love to welcome a new Client Experience Analytics & QA Lead to our organisation in New York, NY, United States.
This is a genuine position to take on the Client Experience Analytics & QA Lead role at Hermes Paris.
As a Client Experience Analytics & QA Lead, you will play an important part at Hermes Paris in New York, NY, United States.
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