FinTech Customer Support Lead: Scale & Strategy
Listed on 2026-10-12
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IT/Tech
FinTech
Ficus is building modern payout infrastructure for life insurance carriers and is hiring a Customer Support Lead to build the function from the ground up. You will help customers access value through phone, text, email, messaging, and chat, while delivering compliant, high-quality service in a highly regulated industry.
The role is hands-on and player-coach, requiring collaboration, operational excellence, and the drive to scale a startup’s support function in a regulated fintech environment.
We are seeking a motivated Fin Tech Customer Support Lead:
Scale & Strategy to join Ficus Platforms in New York, NY, United States.
Our organisation is growing, and we are hiring a Fin Tech Customer Support Lead:
Scale & Strategy in New York, NY, United States.
This opportunity is for the Fin Tech Customer Support Lead:
Scale & Strategy role at Ficus Platforms.
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