Technology Support Associate

Fora is a nonprofit organization advancing inclusion for individuals with disabilities by building pathways to meaningful work in integrated settings, transforming lives while supporting independence and growth. Learn more: team

Fora.org

Individuals with disabilities are encouraged to apply.

Work changes everything. We make it happen.

Since 1996, we’ve connected individuals with disabilities to meaningful employment by partnering with organizations that expect both performance and purpose. We are a multi-region workforce model supporting operations across New York, New Jersey, Puerto Rico and the U.S. Virgin Islands.

Our teams are integrated into daily operations, maintaining facilities, supporting office functions, managing mailrooms, and more.

We operate across a wide range of services, including facilities support, administrative operations, warehouses, call center services, and other essential functions.

At Fora, employment is more than a job. It’s a foundation for independence, confidence, and dignity, expanding what’s possible in the workplace and beyond, and shaping how we work every day.

The Technical Support Associate provides responsive, hands-on technical support, helping individuals effectively and independently use computers, mobile devices, software, internet services, and other technology. This role combines general technical troubleshooting with individualized accessibility support for people who are blind or visually impaired, and others who may benefit from personalized technology assistance. The ideal candidate has strong foundational IT skills, patience, excellent communication skills, and an interest in making technology more accessible and easier to use.

This role directly supports Fora’s mission of creating and advancing employment opportunities for people with disabilities.

(Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.)

• Provide end-user technical support for computers, mobile devices, software, and related
• technology.
• Diagnose and resolve common computer hardware and software issues.
• Install, configure, and update software and applications.
• Troubleshoot printers, peripherals, and other connected devices.
• Perform basic network and Wi-Fi connectivity troubleshooting.
• Assist users with Windows screen readers and built-in accessibility features on
• Windows, Apple, and Android devices.

Help users configure and use low-vision settings, including screen magnification, display adjustments, text sizing, contrast, and other accessibility features.

• Support accessible use of email, websites, printers, Wi-Fi, and other commonly used technology.

• Foundational knowledge of computer hardware, software, operating systems, and basic networking.
• Experience troubleshooting computers and common software applications.
• Familiarity with Apple and Android devices.
• Knowledge of accessibility technology, screen readers, and low-vision settings is preferred; willingness to learn accessibility tools is essential.
• Strong problem-solving and customer service skills.
• Ability to communicate technical information clearly to individuals with varying levels of technology experience.
• Patience and the ability to provide individualized, respectful support.
• Ability to recognize when an issue requires escalation to a more advanced technical resource.

• CompTIA A+ certification or equivalent IT training, education, or hands-on experience preferred.
• Previous experience in help desk, desktop support, technical support, IT support, or a related technology role is beneficial.
• Experience providing technical assistance to individuals with disabilities, older adults, or users of assistive technology is highly…