Director, Americas Head of Implementation, Global Trade Solutions

Location:

New York, NY, US, 10001

Brand: HSBC

Area of Interest:
Investment Banking, Markets, and Research

Role Workstyle:
Hybrid Worker

Date: 2 Oct 2026

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

HSBC is the largest trade finance organisation in the world, offering a comprehensive range of forward‑thinking open account supply chain and traditional trade solutions. Trade is where HSBC began in 1865, when it financed commerce between East and West. Today, HSBC’s Global Trade Solutions (GTS) business is the leading international trade bank and has been recognised by the industry’s most prominent publications and associations for its strength in combining innovation and service excellence with end‑to‑end customer solutions.

The Opportunity

The GTS Americas Head of Implemenation is accountable for end‑to‑end delivery of complex Trade solutions for Corporate and Institutional Banking (CIB) clients across the Americas. The role will have oversight for all Product and Channel on‑boarding across GTS in the Americas, working in close collaboratrion with Coverage, Sales and Services teams. The individual will need to be both technically savvy and commercially astute, capable of effectively managing a diverse range of functional stakeholders (i.e. Technology, Compliance, Legal, Risk etc.)

across a large and geographically diverse organisation in order to deliver complex Open Account and Traditional Trade structures as part part of the end‑to‑end Product fulfilment lifecycle. Time-to-Revenue, Delivery & Commercial Risk mitigation all represent key performance metrics in the role.

Key Responsibilities:

• Lead the Americas GTS Implementation organisation, establishing clear priorities, delivery standards, performance expectations and accountability
• Provide senior delivery and subject‑matter expertise for complex open account and traditional trade implementations, including payables and receivables finance solutions
• Translate client requirements into practical, commercially viable implementation strategies aligned with product capabilities and the client’s broader business objectives
• Drive momentum from deal approval through to go‑live by coordinating stakeholders, removing blockers and ensuring delivery remains aligned with agreed timelines and commercial objectives
• Ensure a controlled and effective transition from implementation into business‑as‑usual ownership
• Define and document robust implementation plans, including scope, milestones, deliverables, timelines, dependencies, assumptions and responsibilities
• Maintain clear alignment throughout delivery, using appropriate governance, documentation and change‑control processes
• Oversee integration, configuration, connectivity, testing, operational readiness and go‑live activities across relevant HSBC and client environments
• Coordinate Technology, Operations, Product, Sales, Coverage, Services, Compliance, Legal, Risk and other stakeholders to deliver outcomes efficiently
• Monitor delivery performance and provide transparent reporting on progress, risks, dependencies,…