Industry Strategist, Life Sciences Acceleration Hub

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place!

Agentforce is the future of AI, and you are the future of Salesforce.

The Director/Senior Director, Industry Strategist joins our Global Life Sciences Acceleration Hub, combining deep industry insight with implementation expertise.

This person is a recognized subject‑matter expert on the life sciences ecosystem, with a focus on commercial pharma but not exclusive to it.

They drive implementation success, insights, and velocity across both Salesforce‑led and partner ecosystem‑led programs, ensuring our accelerators and delivery artifacts translate real customer business processes into usable, adopted product capability.

They also inform global GTM strategy and help educate Sales, Industry Advisor, and Services Sales teams on the GTM playbook, a meaningful contribution to the role but not its primary measure of success.

This is a senior, high‑visibility role requiring executive presence, sound independent judgment, and the ability to operate with significant autonomy.

• Set the industry point-of-view strategy on trends, regulatory shifts, and competitive positioning across the life sciences ecosystem
• Partner with product, engineering, customer success, and sales leadership to map customers' business processes and business journeys against product capabilities, ensuring implementation teams understand the key requirements of key roles across the life sciences ecosystem
• Map customers' user personas to product capabilities, defining business processes for key customer personas, for example MSLs (Medical Science Liaisons) or FSRs (Field Service Reps), and ensuring reusable templates exist to implement against these personas at scale, formally identifying and escalating product gaps based on real customer business processes
• Guide the Acceleration Hub's builder teams to create the right usable, adoptable industry accelerators and delivery artifacts, and drive their adoption across SF‑led and partner‑led programs
• Serve as a trusted, senior voice with customers throughout their implementation journey, advising and challenging executive stakeholders toward modern approaches that drive success without sacrificing required capabilities or regulatory compliance
• Coach partners and internal Salesforce consultants on industry best practices, and enable sales teams to communicate value and integrate real customer and user insights into proposals
• Partner with Business Value Services (the internal value‑engineering team that builds the ROI and financial business case for customer transformations) to shape business value narratives, and translate that output into measurement frameworks for evaluating customer outcomes post‑implementation
• Connect customer and ecosystem insight to future product direction, using post‑implementation evaluation as a lever to influence the product roadmap rather than only being driven by it, ensuring the role both informs and is informed by what is current, planned, and needed next
• Contribute industry and implementation insight to global…