Technical Operations Manager

We are seeking a hands‑on Technical Operations Manager to own and mature core Tech Ops capabilities across security, endpoint management, identity, networking, operational resilience and service management. Security is an equal and integral part of the role, alongside reliable day‑to‑day technology operations and continuous improvement. The successful candidate will combine strong technical troubleshooting and security operations experience with operational leadership. You will hold global ownership for assigned Tech Ops capabilities while acting as the primary Tech Ops presence within your region.

You will be expected to identify risks and operational weaknesses, design practical solutions, drive remediation to completion and maintain clear, audit‑ready evidence of control effectiveness.

Sokin is a next‑generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:

• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry‑leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

• Operate as a hands‑on security‑focused Tech Ops leader across endpoint, identity, email, collaboration and access layers.
• Use Microsoft Defender and related security tooling to investigate alerts, suspicious activity, endpoint vulnerabilitie and configuration weaknesses.
• Perform technical investigation, containment and remediation for incidents within Tech Ops scope, partnering with Security/SOC, SRE and Engineering where deeper investigation or escalation is required.
• Drive root‑cause analysis, corrective actions and post‑incident improvements to reduce recurrence.
• Support least‑privilege, privileged access and Zero Trust security principles across the technology estate.

• Own the security, compliance and operational health of Windows and macOS endpoints globally.
• Own MDM and endpoint management capabilities, including device enrolment, compliance policies, security baselines, encryption, application deployment and configuration management.
• Drive endpoint vulnerability and patch management from identification and risk prioritisation through remediation and compliance reporting.
• Monitor vulnerable or non‑compliant devices, investigate exceptions and ensure remediation within agreed timelines.
• Maintain secure endpoint standards aligned with recognised security benchmarks and organisational requirements.

• Administer and improve Microsoft Entra , including Conditional Access, MFA, SSO, SCIM, enterprise applications, groups and identity protection.
• Own and continuously improve Joiner, Mover and Leaver (JML) processes, ensuring reliable provisioning and timely deprovisioning of access.
• Drive automation and group‑based access models to reduce manual administration and strengthen access governance.
• Support privileged access management and identity governance controls.

• Demonstrate strong practical networking knowledge, including TCP/IP, DNS, DHCP, routing, NAT,…