Senior Product Manager

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Futures Engineering team sits at the intersection of R&D, applied engineering, and thought leadership within Service Now Futures. We build "art of the possible" proofs of concept, run customer- and partner-facing workshops and POCs, and produce technical and strategic collateral that shapes how the market sees Service Now as an innovation-driven, futures-forward company. The team operates in an Agile/Scrum model and is made up of Product Managers and Software Engineers.

Interface with internal and external stakeholders and customers to develop proofs of concept, applications, and thought leadership collateral. Understand the evolving business and technology landscape — and where Service Now fits within it — to conduct research and development on new applications of the Service Now platform and on how emerging technologies will shape the Service Now ecosystem going forward.

• Customer & Partner Engagement:
  Build relationships with internal and external stakeholders to understand business and technical challenges, gather requirements, and manage end-to-end projects: engagement management, architecture, design, testing, blueprints/collateral and delivery/handoff. Work in partnership with and Innovation Officers/Futurists, Software Engineers and account teams
• R&D and Applied Research:
  Lead research initiatives into novel technologies and business trends, evaluating their implications for the Service Now platform and ecosystem; translate findings into actionable product and strategic insight
• Thought Leadership & Publishing:
  Author and publish thought leadership papers, white papers, and technical collateral, grounded in original research, that spark customer/partner and industry imagination and position Service Now as an innovation leader. Represent the team's research externally through articles, presentations, conferences and industry commentary
• Proofs of Concept:
  Architect and lead customer-facing and internal proofs of concept demonstrating "art of the possible" applications of the Service Now platform, in partnership with Software Engineers and Innovation Officers/Futurists
• Workshops & Futures Engagements:
  Plan and lead workshops with customers and partners to translate research and PoC work into interactive engagements that build conviction and drive roadmap influence for Service Now Futures and the AI Institute
• Market & Competitive…