Business Systems Manager

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Full Time Miami, FL, US

3 days ago Requisition

Salary Range: $ To $ Annually

N U A G E D E S I G N S
· Miami, FL
· Reports to Chief Strategy & Operations Officer
· Full-Time - Exempt

We elevate life’s most meaningful celebrations through inspired design, exceptional service, and genuine care.

For over two decades, Nuage Designs has set the standard for couture linens and luxury event rentals — trusted by the world’s top event planners, Fortune 500 companies, and luxury hotels to make moments extraordinary.

Founded in Miami’s Wynwood district in 2004, we’ve grown into a team of over 140 across Miami, New York, and Chicago — and we’re just getting started. Now entering our most ambitious chapter yet, we’re doubling down on people who care deeply about quality, design, and the art of the unforgettable.

That growth is guided by how we work, not just what we make. We care deeply about our people, our partners, and our craft, and we elevate every experience by going beyond expectations at every touchpoint. We own the outcome, leading with integrity and holding ourselves accountable for the results we deliver — our products may be rented, but the results we deliver are ours.

We win as one, building trusted partnerships and shared success through open collaboration, and we grow forward by staying curious, creative, and always learning.

We’re looking for exceptional people who are energized by growth, inspired by craft, and ready to help shape a company at an inflection point. If that sounds like you, we’d love to hear from you.

Nuage is growing quickly, and our technology needs to grow with us. This is the first dedicated internal technology role in the company’s history, and it is a builder’s job: you will take ownership of the business systems, technology vendors, and user access the company runs on, and put real structure behind them.

This is not a help desk role. Day-to-day desktop, network, and security support stays with our managed service provider, and our custom applications stay with our development partner. Your job is to make sure all of it is well managed, well documented, and ready for the next stage of growth — and to be the single point of ownership Nuage does not have today.

You will work alongside an experienced fractional CIO who is leading our technology roadmap through our rental platform upgrade and customer portal launch in early 2027. Expect hands‑on partnership and coaching during your first several months, with full ownership of the function as that work is completed.

Duties & Responsibilities

Business Systems Ownership

• Act as the internal system administrator and business owner for our core platforms, including our rental management system, ERP, Google Workspace, SaaS productivity and process management tools, phone system, and payment systems.
• Manage configuration, user roles, and reporting; identify and automate the manual workarounds that have built up over the years.
• Own the intake process for change requests to our custom applications and website, prioritizing them with business stakeholders before they reach the vendor.
• Partner with department leaders on data quality and the accuracy of product, inventory, and customer information across systems.

Projects & Platform Delivery

• Serve as the internal project lead for technology initiatives alongside our fractional CIO, including our rental platform upgrade, customer portal, warehouse RFID, and the systems work that follows.
• Gather and document business requirements, coordinate user acceptance testing, organize…