Network Technician

Interviews will be held in person at the HQ location(Ocoee, FL).

Position Summary

Responsible for support and maintenance for network systems (including wireless) for a remote location approximately 60 miles (Auburndale, FL) from Florida’s Turnpike Headquarters (Ocoee, FL). Proactively monitors networks to provide stable, dependable network services across multiple platforms. Configures and troubleshoots computer networks. Maintains LAN/WLAN/WAN operations by working with network facilities and hardware/software vendors to ensure timely problem resolution. Maintains and utilizes network management applications to identify network faults, to ensure the provision of data or other telecommunications access to customers, and the movement of information from one location to the other.

General Characteristics

Provides daily operations support and maintenance for network systems (including wireless). Proactively monitors networks to provide stable, dependable network services across multiple platforms. Configures and troubleshoots computer networks. Maintains LAN/WAN/wireless operations by working with network facility and hardware/software vendors to ensure timely problem resolution. Maintains and utilizes network management applications to identify network faults, to ensure the provision of data or other telecommunications access to customers, and the movement of information from one location to the other.

Dimensions

Education:

• Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience:

• 0 to 1 year of IT work experience in infrastructure/network environments.

Job Responsibilities

• Manages and configures startup and running configs for network switch equipment.
• Perform network configurations from DMARC to workstations; fiber distribution, routers, switches, DHCP, and the necessary topology needed to achieve a high QoS.
• Monitor protocol compatibility, perform system tuning and make recommendations for improvement.
• Monitor, troubleshoot, and maintain network (LAN, WLAN, & WAN) multiplexers, hubs and routers, and use remote monitoring tools.
• Perform capacity and resource planning, assessing network risks and contingency planning.
• Must know the OSI model and how it pertains to the flow of data throughout the environment.
• Communicate information to Information Security Team on particular firewall rules needed to support team projects and new equipment/applications.
• Maintain and utilize network management applications to identify network faults, to ensure the provision of data or other telecommunications access to customers, and the movement of information from one location to the other.
• Adhere to Departmental Procedures and Policies, including on-site travel for issue resolution and resource deployment.
• Accurate tracking of incidents and IT equipment transfers/relocation through service desk ticketing systems.
• Frequent travel to client offices and/or remote locations to provide required support
• Participate in after-hours (evening & weekend) on-call rotation
• Perform additional duties as assigned.
• Ability to lift 50 pounds

Required Skills

• IT Enterprise Network Experience is required
• Experience with HPE/Aruba networking equipment is highly desired
• Preparation, configuration, and support of Windows 11 systems, Active Directory, MECM
• Willingness and ability to travel regularly; valid driver’s license and reliable transportation required
• High school diploma or equivalent; certifications preferred - CompTIA Network+ and/or Security+, Cisco CCNA
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform in high-pressure situations, with strong organizational and time-management skills.