Senior Solution Architect-Customer Experience - CX Solutioning

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as  World's Best Workplaces,  “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures. The Senior Solution Architect is responsible for designing automation solutions that help clients transform customer experiences, improve operational efficiency, and unlock measurable business value. This role serves as a trusted consultant, leading discovery and due diligence sessions to understand end-user needs, identify automation opportunities, build business cases, support proposals, and contribute to contract-ready solution content.

In this role, you will partner closely with Sales, Sales Engineering, Professional Services, Finance, Legal, and client stakeholders to shape compelling, practical, and differentiated solutions.

• Determine the most appropriate automation solution in partnership with the Sales Representative and Sales Engineer through client discovery discussions, RFP/RFI reviews, and other solution requests.
• Collaborate with Professional Services leaders and team members to design robust, scalable, and client-ready solutions.
• Develop the solution approach, including estimated timelines, ROI models, presentation materials, and supporting documentation.
• Identify, manage, and resolve issues that may impact solution quality, delivery timelines, resources, or client expectations.
• Partner with Sales and Finance teams to evaluate pricing strategies, determine recommended approaches, and support approval processes.
• Understand and elevate potential risks across solution components, working with the Solutions Director to identify risk mitigation alternatives.
• Contribute content for scope of work documents, proposals, and contract-related materials.
• Facilitate meetings to review pricing, staffing, timelines, contracts, and presentation materials requiring stakeholder alignment.
• Attend client site visits in various locations with the Sales Representative and other key team members, as needed.
• Conduct research on current and prospective clients, verticals, and…