Technology Aftersales Support Tier 2, Sweden

## Technology Aftersales Support Tier 2, Sweden Apply remote type:
Hybrid locations:
SWE
- Västra Götaland
- Lidkopingtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
August 3, 2026 (18 days left to apply) job requisition :
R407352

Job Description Technology Tier 2 is a hybrid role that can require daily travel to the customer base. T2 technicians are specialized and have a deeper understanding of the product or service. You have access to more resources, training, and expertise providing advanced technology assistance and services to technology customers who have purchased and are using our products and services. Tier 2 handle prioritised cases from Tier 1, focusing on in-depth troubleshooting, diagnostics, and problem-solving.

Tier 2 support also work closely with other departments or experts to find solutions to more challenging issues.

The goal of Tier 2 support is to resolve more complex priority cases that require a higher level of technical knowledge and expertise.

Responsible of installments of more complex technology at farm level, such as Milkmonitoring, Sense Hub servers, Sorting Gates and similar.

Key responsibilities:

• To resolve all specialist support calls within the severity matrix and developing a close relationship with entry level support.
• To lead the in-country support partnership with Tier 3.
• To manage and deliver onsite technology repairs
• Advanced escalation management
• Provide advanced support for all technology products with Proactive tooling,
• Onsite Installation support
• Extensive technical knowledge of technology products
• Proactive monitoring of trends and technology issues
• Value added services- identify opportunities for upgrades, upsells and additional services.
• Maintain detailed records of customer interactions, including the nature of the issue, the steps taken to resolve it, and any follow-up actions required. (CRM Based)  Skillsets:

Strong communication skills, both written and verbal.

Patience, empathy, and the ability to actively listen to customers.

Ability to remain calm and courteous under pressure or when dealing with upset customers.

Adapting/Flexible/Agile Need to have specific skill sets market dependant.
• Milking technologies
• RFID technologies•
• Networking troubleshooting  Technical Proficiency:

Excellent problem-solving and multitasking skills with the ability to organize and prioritize.

Familiarity with common operating systems, software applications, and hardware such as SAP.Proficiency in using relevant tools and software for support, such as customer relationship management (CRM) systems.

A clear understanding of a collaborative tiered model  Support mindset:

A collaborative mindset and approach to support between T1 /T2.A Consistent learning pathway for both in country teams.

Previous Experience /

Qualifications:

2 - 5 Years of Technical support experience in a support role.

Excellent verbal and written communication skills in native language with the ability to communicate basic technical concepts.

Business language English – Basic/Adv Additional information:

Company car required

Work related travel percentage estimated 30%+Possible operational shift employment
*
* Required Skills:

** Adaptability, Adaptability, Business English, CiviCRM, Client Side Scripting, Customer Relationship Management (CRM), Data Analysis, Enterprise Resource Planning (ERP), , Inquiry Handling, Multitasking, Network Troubleshooting, Order Processing, Pressure Management, Preventive Maintenance, Product Knowledge, Product Sales Training, Quote to Cash, Remote Support, Report Preparation, Sales Data Management, SAP Consulting, Systems Troubleshooting, Teamwork, Technical Support {+ 2 more}
** Preferred

Skills:

** Current Employees apply HERE Current Contingent…