Customer Experience Manager

Comp AI is reimagining compliance. We're rebuilding a stack that has been manual for far too long, with AI agents designed to handle the busywork. We're one of the fastest growing companies in the world, with more than 1,000 customers in less than 18 months and accelerating.

Our AI agents:

• Draft and maintain policies based on our customers' tech stack
• Assess risks and monitor mission critical vendors
• Review code and changes to a company's stack
• Continuously monitor posture against common cyber security frameworks like SOC 2, ISO 27001, HIPAA and GDPR

Compliance is the wedge. What we're building is the whole trust layer with continuous, AI-driven code security, cloud security, device security - owned end to end instead of stitched together between vendors. Always on, and better the longer you use it. We move fast and hold a high bar. The team is small enough that each person's work shows up directly in our product.

• Once a customer signs, the relationship is yours. You own it from kickoff onward, across support, product enablement, light consulting, and whatever else it takes for the customer to reach the outcome they bought us for.
• Our base is growing fast: mostly SMB today, and increasingly lower mid-market companies with more stakeholders and more complex programs. We're growing the CX team to meet that demand and raising the bar as we do. The people we hire now set the standard for everyone who joins after them.
• The bar is simple: every account in your book has sky-high NPS and CSAT. That doesn't happen by waiting for tickets. You check in with your accounts regularly, jump on calls whenever it helps, catch problems before the customer raises them, and make sure nobody is quietly unhappy. When something does go wrong, you're the person who walks into a tense, complicated situation, calms it down, fixes it, and leaves the customer more loyal than before.
• You'll also be technical enough to be dangerous. Sitting this close to customers, you'll see the repetitive work and the recurring friction before anyone else does. We want you to turn that into automation opportunities the team can ship.

• Our AI support agent handles a growing share of first responses. You'll review what it says, find where it's wrong or unhelpful, and fix the knowledge behind it.
• Use AI in your own workflow: prepping for calls, summarizing account history, drafting help content, spotting patterns across your book.
• Look at every manual, repeated task as a candidate for automation, and make the case for the ones worth building.
• AI makes you faster. The judgment and the relationship stay yours.

• Own a book of accounts from kickoff through renewal readiness, including their health, NPS, and CSAT.
• Check in with every account on a regular cadence, and get on calls whenever it helps: kickoffs, check-ins, escalations, or a quick screen share to get someone unstuck.
• Set honest expectations at kickoff (observation periods, integration timelines, what the audit actually requires) and run a proactive update cadence so customers never chase us for status.
• Defuse tense, complex situations yourself: a slipped timeline, a failed control, a frustrated champion. Turn upset customers into advocates.

• Guide customers through the platform: policies, tasks, evidence collection, integrations (AWS, GCP, Azure, HR and device tools), and Trust Center setup.
• Give practical guidance on framework questions (what an auditor expects for a control, how to scope evidence, what a finding means) so customers move forward with confidence.
• Adapt the motion to the account: fast and scalable for SMB, more structured for lower mid-market accounts with more stakeholders.
• Build the playbooks, templates, and help content that make each new account faster than the last.

• Keep your book organized: every account's status, next step, and health visible at a glance, with nothing dropped between calls, threads, and handoffs.
• Use data (NPS and CSAT, usage, ticket trends, milestone timing) to decide where to spend your time and to spot at-risk accounts before they evolve.
• Bring the numbers to the conversation when you push for a product fix or a process change.

• Spot the repetitive work in support and onboarding and turn it into concrete automation opportunities: a better AI agent answer, a template, a triage rule, a workflow engineering can build.
• You…