Network Administrator

Network Administrator – Full Time

Location: Amityville, NY Salary Range: $70,000–$80,000 annually Employment Type: Full-Time

Ready to take the lead and make an IT role your own? If you are an experienced IT support or network professional ready for greater independence, ownership, and a place to build lasting relationships, Hope For Youth may be your next career home. This is an opportunity to become the go‑to internal IT professional for an organization where your expertise, initiative, and everyday interactions make a meaningful difference.

Hope For Youth supports children, youth, and families across Long Island. Our Network Administrator plays a key role in keeping the technology our employees and programs depend on running effectively so they can focus on that mission.

The Network Administrator is HFY's lead internal IT professional, responsible for organizing daily IT priorities, providing hands‑on technical support, managing server and network infrastructure, and driving practical improvements to systems and workflows.

You will work collaboratively with an Operations Associate whose responsibilities include part‑time support for IT activities alongside other Operations duties. Our external IT contractor provides technical partnership on server maintenance, network infrastructure, cybersecurity, and advanced matters, including some Level 2 and Level 3 escalations if/as needed. You will serve as the internal point of coordination, ensuring that employee needs are clearly communicated and issues are tracked through resolution.

As HFY's highest internal IT position, this role offers professional growth through greater autonomy, technical development, project leadership, and ownership of agency‑wide improvements.

We are looking for a hands‑on, organized, service‑oriented professional who enjoys both technology and working with people. You bring sound judgment, take initiative, and follow through. You can help a frustrated employee feel comfortable asking for help, explain technical information clearly, and recognize when a recurring issue calls for a better process.

This may be a great next step if you currently work in IT support, systems support, or network administration and are ready to take broader ownership of an organization's day‑to‑day technology needs. You should be comfortable moving between routine employee support, technical troubleshooting, systems monitoring and maintenance, planning, and process improvement. Every part of that work contributes to a dependable and responsive IT function.

• Administer Microsoft Active Directory, including user accounts, permissions, security groups, password resets, and access management.
• Support Microsoft 365 administration, including user accounts, licensing, permissions, and troubleshooting.
• Administer Duo Multi‑Factor Authentication (MFA).
• Support Microsoft Azure/Entra  cloud‑based systems in coordination with the external IT contractor, including user access, security, system reliability, and routine maintenance.
• Troubleshoot network connectivity involving TCP/IP, DNS, DHCP, VPNs, switches, routers, firewalls, wireless networks, and related network technologies.
• Assist the external IT contractor with server and network hardware maintenance, system updates, and infrastructure needs.
• Provide Level 1 IT Help Desk support to employees across all Hope For Youth locations and employees working remotely using agency‑issued and approved non‑agency equipment.
• Review and prioritize IT Help Desk requests based on severity and business impact and elevate Level 2 and Level 3 issues to the external IT contractor as needed.
• Troubleshoot Windows 11, computers, printers, software, mobile…