Technical Services Engineer

## Technical Services Engineer Applyremote type:
On-Site locations:
Sweden - Lundtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
August 16, 2026 (19 days left to apply) job requisition :
R-123626##
** Job Title
** Technical Services Engineer##

Job Description
** Axis, a leading technology company, is pleased to announce an opening within our Technical Services team. We are seeking a Native English-speaking Technical Services Engineer to join our team in the Northern & Eastern Europe region.
**** Role Overview:
** As a Technical Services Engineer, you will play a crucial role in providing exceptional support to our clients. You’ll collaborate closely with senior Technical Services Engineers, Product Specialists, and other colleagues to deliver product-specific assistance and general guidance. Join our dynamic team of approximately 50 professionals based in Lund, Sweden.
** Responsibilities of the Technical Services Engineer:**
* ** Technical Support**:
Deliver comprehensive technical assistance to our partners and customers across the Northern Eastern European region. This involves addressing inquiries, troubleshooting issues, and ensuring timely resolution.
* ** Multichannel Communication**:
Interact with customers through various channels, including a web-based ticketing system, telephone support, and chat. Your effective communication skills will be essential in providing exceptional service.
* ** Continuous Learning**:
Stay abreast of the ever-evolving Axis product portfolio. Your commitment to ongoing learning will contribute to your success in this role.

Your key objectives will include:
* ** First-Call Resolution**:
Strive for prompt and efficient resolution of customer inquiries, taking ownership of each case through fulfilment.
* ** Product System Assistance**:
Assist customers with product system navigation, including guidance during first-time installations.
* ** Root Cause Analysis**:
Skilfully ask targeted questions to swiftly identify the underlying issues.
* ** Effective Communication**:
Provide concise and effective responses to customer service inquiries.
* ** Troubleshooting**:
Diagnose and troubleshoot problems related to both software and hardware.

Take a look at your future team behind the scenes by clicking/pasting this link:
** Qualifications for the role
** As a Technical Services Engineer, we seek individuals with the following attributes:
* ** Effective Communication and Problem-Solving Skills**:
The role demands strong communication abilities and adept problem-solving skills. Your energy, self-sufficiency, and commitment to excellence are essential for success.
* ** Customer-Centric Approach**:
Understand the customer’s perspective and deliver exceptional service. Professional communication, adaptability to customer needs, and diligent follow-up are critical requirements.
* ** Language Proficiency**:
Native-level fluency in English. Proficiency in Swedish or other languages is an added advantage
* ** Practical experience gained from working in the IT industry & Customer support**
* ** Problem-Solving
** skills & a solid technical foundation
** Benefits:
*** Daily breakfast provided.
* Enjoy the classic “Swedish Fika” tradition every Friday
* Access to physical training gym
* Comprehensive insurance coverage
* Robust onboarding program
** Join the Axis Team: A Multicultural Environment of Innovation
** As a member of the Axis team, you’ll be immersed in a vibrant, multicultural environment. Working with cutting-edge technology and a highly esteemed brand, you’ll collaborate with colleagues who are pivotal in driving Axis toward its goal of industry leadership and delivering state-of-the-art service to our valued customers.
** Ready to Make an Impact?
** While “openness”…