Jr, Technical Support Specialist
Job in
Town of Phelps, Ontario County, New York, USA
Listed on 2026-10-18
Listing for:
Gabriel Group
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
- Location 865 County Road 6,Phelps, NY, 14532,United States
- Base Pay $22.00 - $28.00 / Hour
THE ROLE
Halco Home Solutions is looking for an organized, detail-oriented Jr. Technical Support Specialist to join our team. In this role, you'll provide first-line technical support for networking, computer, and phone systems under the direction of the Sr IT leader, keeping our internal teams connected and our support tickets moving. This is a great opportunity for someone early in their IT career who wants hands-on experience and room to grow in a fast-paced, customer-focused company.
KEY RESPONSIBILITIES- Set up, configure, and maintain computers, phones, peripherals, and basic network equipment under the direction of the senior IT staff
- Respond to and resolve technical support tickets related to networking, computer hardware/software, and phone systems in a timely manner
- Troubleshoot and diagnose connectivity, hardware, and software issues for staff and field teams
- Set up, configure, and maintain computers, phones, and networking equipment
- Document issues, resolutions, and processes clearly and accurately in the ticketing system
- Escalate complex issues to senior IT staff when needed
- Maintain organized records of equipment, software licenses, and support history
- Communicate clearly and patiently with non-technical staff throughout the troubleshooting process
- Support other IT projects and tasks as assigned
- Working knowledge of computer networking, hardware, and software troubleshooting
- Strong organizational skills and close attention to detail
- Sharp problem-solving abilities and a methodical approach to diagnosing issues
- Excellent written and verbal communication skills
- Ability to manage multiple tickets at once and prioritize effectively
- Comfortable working both independently and as part of a team
- Experience with Service Titan is a plus
- Prior experience in a technical support, help desk, or IT support role
- Relevant certifications (CompTIA A+, Network+, or similar) are a plus
Monday – Friday
- Paid vacation, holiday, 7 sick days per year
- 401(k) available after 1yr of continuous employment with company match 100% up to 4%
- Company-provided 3rd party supplementary disability policy
- Company-provided $25K Term life insurance policy
- Company-provided $10k Whole life insurance policy with options up to $250,000
- All major Health Insurance options are available . Halco will pay the first $119 per week of any plan.
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