Level 2 MSP Technician

Velocity IQ has established a legacy of exceptional customer service and professional expertise in technology consultations and tailored solutions, primarily serving small to mid-sized businesses throughout the Southeast United States. Our story is one of commitment and dedication, driven by the goal of empowering a multitude of businesses. We have guided them towards achieving their operational ambitions with innovative technology solutions, all while ensuring they receive our full, round-the-clock support from our experienced team.

With our extensive experience that spans various sectors and includes a diverse range of clients, from small enterprises to large corporations across America, Velocity IQ stands as a distinguished leader in the field. Our long-standing presence in the industry is a testament to our reliability and knowledge, instilling trust in our potential clients.

At Velocity IQ, we are committed to delivering top-notch services in managing and optimizing your technology infrastructure. Our suite of services encompasses a comprehensive array of IT solutions tailored to meet the specific needs of our clients. This includes managed IT services, cybersecurity solutions to protect your digital assets, cloud services for enhanced flexibility and scalability, data backup and recovery plans to ensure your business's resilience, and VoIP services to modernize your communication systems.

We pride ourselves on being a one‑stop solution for all your technological needs, demonstrating our capacity to scale and adapt to the diverse needs of businesses in various industries.

We are seeking a highly motivated Level 2 MSP Technician with a strong background in helpdesk support, IT infrastructure, and project implementation. This role demands technical expertise, problem‑solving skills, and a passion for client satisfaction. You will collaborate closely with clients and internal teams, ensuring seamless IT operations and contributing to impactful technology projects.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

• Provide advanced Level 2 technical support to resolve escalated issues, ensuring minimal disruption to client operations.
• Troubleshoot and resolve hardware, software, and network issues across various environments.
• Configure and maintain user accounts, permissions, and devices in environments like Active Directory and Microsoft 365.

• Deploy, monitor, and maintain server environments, including virtualized systems.
• Conduct regular network performance monitoring, updates, and proactive troubleshooting.
• Ensure the health and security of firewalls, routers, switches, and other critical infrastructure components.

• Assist with IT project planning and execution, such as system migrations, infrastructure upgrades, and network deployments.
• Coordinate with clients and vendors to deliver projects on time and within budget.
• Create thorough project documentation and deliverables for ongoing client support.

• Document all work performed in the company's ticketing and documentation systems.
• Maintain compliance with industry best practices for security, performance, and reliability.
• Participate in after‑hours support as needed.

• 5+ years of experience in an MSP or similar IT support environment.
• Proficiency in Microsoft 365, Windows Server, and Active Directory.
• Experience with firewalls, routers, and switches (configuration and troubleshooting).
• Familiarity with virtualization…