IT Systems Specialist Tier 2

Scope of Responsibilities:
Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals

Job Summary:

Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies.
* This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office
* Primary

Job Duties:

Provide timely support of issues and questions utilizing the company’s ticketing system.

Procure, provision, configure, upgrade, repair, and maintain end user technology including:

PCs, laptops, tablets and peripherals Point of sale hardware

Wireless handhelds and printers

Cellular devices including phones and hotspots

Maintain equipment depot to ensure requests are handled in a reasonable timeframe.

Configure and support a variety of applications in use throughout the organization.

Configure and support vpn, soft phone, and other tele-workforce technologies.

Ensure IT policies and procedures are followed and enforced for:

Asset tracking

Device encryption

Anti-malware protection

Multi-factor authentication

Patching of operating systems and applications

Other operational and security related processes

Analyze systems data to help ensure system conformance to standards.

Document standard operating procedures and system configuration standards to drive consistency.

Utilize scripting to efficiently deploy changes across multiple systems and platforms.

Provide off hours on-call assistance for urgent service affecting issues.

Responsible for completing all mandatory and regulatory training programs.

Perform other duties as assigned

Educational Requirements:

Minimum: AS Degree or higher in a technology related field.

Experience2 Years experience servicing PCs and other technology listed above.

Special Conditions of Employment Drug Test Initial and continuous exclusion and sanction/disciplinary monitoring

Valid driver’s license.