Corporate IT Operations Engineer

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Full Time Tamarac, FL, US

2 days ago Requisition

Salary Range: $80,000.00 To $80,000.00 Annually

Corporate IT Operations Engineer

The Corporate IT Operations Engineer is responsible for providing enterprise-wide operational support for core IT infrastructure, identity services, and day-to-day technology operations across Richline Group subsidiaries. Reporting to the Director of IT Operations, this role serves as a primary operational escalation resource between Service Desk teams and Senior Network/System Administrators.

The position supports the operational health of defined infrastructure platforms and access services, helping ensure that routine administration, technical escalations, audit-related activities, and operational requests are handled efficiently while senior technical resources remain focused on complex systems and major initiatives.

• Provide day-to-day operational support for Microsoft Windows Server environments, including availability, service health, routine administration, and troubleshooting.
• Support enterprise virtualization environments, including virtual machine provisioning, operational health, capacity monitoring, routine maintenance, and troubleshooting.
• Coordinate maintenance activities, scheduled updates, and operational readiness for security patching in partnership with Senior Network/System Administrators and Cybersecurity.
• Support enterprise infrastructure services and ensure operational issues are documented, tracked, and resolved or escalated appropriately.

• Serve as the primary operational resource for day-to-day identity and access administration, including user lifecycle activities, authentication troubleshooting, group membership, and approved access changes.
• Support onboarding and offboarding activities, account creation and deactivation, password and authentication issues, and approved permission changes.
• Coordinate operational execution of User Access Reviews (UARs), access evidence preparation, and remediation activities in partnership with GRC, Cybersecurity, and business owners.
• Maintain accurate documentation and evidence for access-related operational activities.

• Act as a primary escalation point for Service Desk teams for administrative requests, infrastructure-related incidents, and access or authentication issues.
• Triage and reassign ITSM tickets to the appropriate technical function and help ensure routine requests are resolved at the appropriate support level.
• Promote consistent ticket categorization, documentation, assignment, and escalation practices.
• Provide technical guidance to Service Desk personnel on recurring operational issues and documented procedures.

• Support Microsoft Active Directory, Group Policy, DNS, DHCP, Microsoft Entra , and Microsoft 365 administrative functions within established standards and procedures.
• Troubleshoot infrastructure and authentication issue’s across endpoints, servers, identity systems, and networks.
• Apply working knowledge of enterprise networking fundamentals, including TCP/IP, VLANs, switching, routing, VPN, firewalls, and network connectivity troubleshooting.
• Support endpoint and server patching activities, maintenance windows, deployment validation, failure troubleshooting, and remediation follow-up.

• Support Cybersecurity and GRC audits by collecting operational evidence, validating access and configuration information,…