Head of Enterprise Monitoring and Observability

Key Responsibilities

• Define and execute the enterprise observability vision, strategy, operating model, and multi‑year roadmap.
• Establish standards and governance for monitoring, logging, metrics, tracing, telemetry, alerting, and service observability.
• Lead the evolution of observability capabilities from reactive monitoring toward proactive, predictive, and automated operations.
• Drive enterprise adoption of modern observability practices, frameworks, and engineering standards.
• Own the strategy, architecture, lifecycle, and operation of enterprise monitoring and observability platforms.
• Lead platform modernization, tool rationalization, capability expansion, and service offering improvements.
• Manage vendor relationships, contracts, platform investments, and cost optimization efforts.
• Ensure scalability, availability, resilience, and ongoing enhancement of observability tooling and services.
• Establish enterprise monitoring and instrumentation standards across infrastructure, cloud, middleware, applications, databases, and digital services.
• Improve monitoring coverage, telemetry quality, alert effectiveness, signal quality, and operational visibility.
• Drive adoption of distributed tracing, service dependency mapping, and end‑to‑end transaction monitoring.
• Ensure service health and operational data are consistently available across the technology landscape.
• Lead implementation of operational analytics, event intelligence, anomaly detection, predictive insights, and AIOps capabilities.
• Develop dashboards, scorecards, and reporting that provide actionable operational intelligence to technology leadership.
• Enable intelligent event correlation, noise reduction, automated diagnostics, and automated operational workflows.
• Partner with engineering and operations teams to use observability data for continuous improvement and outage prevention.
• Improve detection, response, recovery, and root‑cause analysis capabilities.
• Establish observability practices that improve service reliability, operational resilience, and customer experience.
• Drive post‑incident learning and identification of automation opportunities.
• Provide enterprise visibility into technology health, performance trends, capacity risks, and reliability risks.
• Build, lead, and develop a high‑performing team of observability engineers, platform engineers, and operational intelligence specialists.
• Foster a culture of innovation, accountability, operational excellence, continuous learning, and cross‑functional partnership.
• Lead organizational adoption of observability best practices through enablement, coaching, and stakeholder engagement.
• Establish strong partnerships across technology, cybersecurity, architecture, engineering, operations, resiliency, and service management functions.

• 10+ years of experience in infrastructure operations, platform engineering, observability, reliability engineering, or related technology disciplines.
• 5+ years of experience leading enterprise‑scale engineering or operational teams.
• Deep expertise in observability platforms, monitoring technologies, telemetry pipelines, logging, metrics, distributed tracing, and operational analytics.
• Demonstrated experience implementing enterprise monitoring strategies and improving operational reliability at scale.
• Strong understanding of cloud platforms, hybrid infrastructure, automation, Dev Ops practices, and modern operational architectures.
• Experience leading organizational transformation and driving adoption of new operational capabilities.
• Excellent leadership, communication, stakeholder management, and strategic planning skills.

• Increased enterprise monitoring and observability coverage.
• Reduced mean time to detect (MTTD) and mean time to resolve (MTTR).
• Improved…