Technical Support Specialist; L3

Miramar, United States | Posted on 08/24/2026

VoltiE Groupis building the next generation of EV charging infrastructure.

Unlike companies focused on a single layer of the technology stack, we develop our charging hardware, embedded firmware, backend software, and cloud services in-house. We are also expanding into installation, field service, and maintenance, giving our team the opportunity to support our products throughout their full lifecycle.

Our workalso extends to established charging platforms serving a large installed baseof tens of thousands of chargers. We deliver meaningful new capabilities,improve reliability, and solve real-world technical challenges across hardware,software, connectivity, and field operations.

We are looking for a hands-on Technical Support Specialist (L3) who enjoys solving difficult technical problems and wants to play a direct role in improving thereliability and performance of EV charging systems.

As aTechnical Support Specialist (L3), you will take ownership of complex technical escalations involving EV chargers and their supporting systems. You will investigate issues across hardware, networking, embedded systems, software, andcloud-connected services using diagnostic tools, logs, serial consoles,networking utilities, service interfaces, engineering documentation, and structured troubleshooting processes. You will work closely with hardware, firmware,software, cloud, field service, installation, and operations teams to identify root causes, validate solutions, and help prevent recurring issues.

This is ahighly hands-on role for someone who is technically curious, persistent, and comfortable getting into the details of a problem. Programming experience isnot required. What matters most is strong troubleshooting ability, technical curiosity, attention to detail, and the ability to methodically work through unfamiliar systems.

5+years of experience in technical support,systems support, field engineering, network operations, electronics,embedded systems, industrial equipment, EV charging, telecommunications,or a related technical troubleshooting environment.

Experience working with complex technical systems where issues may span hardware,networking, software, connectivity, and cloud services.

• Bachelor'sdegree in Computer Science, Electrical Engineering, Computer Engineering,Information Technology, Mathematics, or a related technical field preferred.
• Equivalent professional experience, technical certifications, military training, or demonstrated hands-on expertise may be considered in place of a degree.

• Strong hands-on troubleshooting and diagnostic skills with a structured approach to identifying and resolving complex technical issues.
• Abilityto read, follow, and improve technical documentation, engineeringrunbooks, service procedures, and troubleshooting guides.
• Strong root-cause analysis and problem-solving skills.
• Abilityto clearly document technical findings, troubleshooting steps,resolutions, and recurring issues.
• Abilityto work effectively with engineering, field service, installation,operations, and customer-facing teams.
• Abilityto independently own escalated technical issues from investigation through resolution and validation.
• Strong attention to detail, persistence, curiosity, and willingness to learn unfamiliar technologies.
• Abilityto work on-site with physical equipment and participate in hands-ontesting and troubleshooting.
• Experience with EV charging infrastructure, EVSE, OCPP, or charger management systems .
• Experience with embedded systems, Linux-based devices, firmware updates,UART/serial consoles, or device-level diagnostics .
• Understanding of electrical systems and components, including voltage, current,power, grounding,…