Business Solutions Analyst, EHR & Enterprise Platforms; Hybrid

• Full-time
• Screening Question Set:
  Business Solutions Analyst
• Compensation: USD 110,000 - USD 125,000 - yearly

Join One of New York's Most Awarded Mental Health Employers!

At
NYPCC , we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.

2025 and 2026 City & State Top Workplace in New York
Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years
Serving 15,000+ clients every month
50+ years of transforming lives across New York City

If you're looking for more than just your next job, you've found it.

For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.

At NYPCC, you'll find:

• Competitive compensation and outstanding benefits
• Career growth through our Academy and leadership development programs
• A collaborative, mission-driven culture where our employee matters
• The chance to make a lasting impact on thousands of lives every single day

Come build a career where purpose meets possibility!

The Business Solutions Analyst, Enterprise Platforms — a role often titled Business Systems Analyst — is a hands‑on, ownership‑driven position that both defines how NYPCC's business and clinical systems should work and builds it. This individual partners with departments across the organization to understand their needs (the analysis) and then configures, administers, and continuously optimizes our platforms to meet them (the build).

The immediate priority is to become NYPCC's in‑house expert on our new cloud‑based EHR, Arize by Cantata Health, as we migrate from our legacy system, ensuring the platform is configured to support person‑centered care, efficient clinical and administrative workflows, and full regulatory compliance. Prior Arize experience is not expected; you will learn the platform alongside the vendor's implementation team, and what matters is a proven record of hands‑on configuration on a comparable system.

Over time, the role expands to take ownership of additional configurable platforms — such as Salesforce and our Learning Management System — maximizing the value of the technology NYPCC has invested in.

Success in this role is defined by ownership: proactively partnering across the agency, spotting opportunities others miss, and shaping the roadmap for our platforms rather than simply responding to requests.

Responsibilties:

EHR Configuration & Optimization (Primary Focus)

• Serve as NYPCC's in‑house subject‑matter expert on the new cloud EHR, owning its day‑to‑day configuration and administration.
• During the migration, embed with the implementation team, shadow the vendor's build, and be fully prepared to own the platform independently at go‑live.
• Configure and continuously optimize EHR workflows, screen layouts, forms, custom fields, business rules, security roles, and reports in a controlled, compliance‑safe manner.
• Diagnose and resolve configuration issues, and proactively identify enhancements that improve clinician and staff efficiency and the client experience.

Business Analysis & Solution Design

• Proactively partner with clinical, billing, quality/compliance, HR, and operations teams to understand their workflows, challenges, and goals.
• Translate business and clinical needs into clear requirements and working system configuration.
• Build, own, and prioritize a transparent roadmap and backlog of platform improvements — identifying opportunities…