Digital Content & UX Specialist

Job Description

Founded on the Upper East Side of New York City by brothers Jay and Kevin McLaughlin, J.McLaughlin was built on a simple idea: great style feels personal. From a single neighborhood shop to nearly 200 stores nationwide, we have always believed in being local and loyal—to our customers, our communities, and one another. Today, nearly 1,000 employees bring the brand to life across the country, from Maine to Maui.

For over 20 years, our corporate home has been in Greenpoint, Brooklyn, where creativity, craftsmanship, and collaboration continue to shape our next chapter.

Giving back is part of who we are. We support the communities we serve through local partnerships, charitable initiatives, and a belief that businesses should leave places better than they found them.

We are seeking a Digital Content & UX Specialist to support the Digital Team in improving the digital experience of our customer facing web content while contributing to a collaborative, high-performing, and values-driven workplace.

The ideal candidate is highly detail-oriented, collaborative, and passionate about fashion, technology, and how design can enhance customer journeys in a fast-paced, omnichannel environment.

This position is primarily based in our Greenpoint, Brooklyn office and follows a hybrid schedule, dependent on role and business needs.

• Collaborate with designers, merchandisers, developers, and marketers to ensure site content is applying user experience best practices while also being on brand
• Maintain, update, and organize content across our CMS, various admin platforms, and our DAM (Digital Asset Management Tool)
• Tag, categorize, and audit content accurately, following established taxonomies and guidelines
• QA content across pages to catch errors, inconsistencies, and formatting issues
• Track performance tied to content changes and ensure KPIs are being met while optimizing appropriately

• Review customer-facing pages for UX and UI consistency and best practice, flagging issues and seeing them through to resolution
• Assist in documenting templates, page structure updates, and content guidelines for consistency and measuring success
• Support the creation of mockups or annotated screenshots to communicate proposed changes
• Participate in feedback rounds on new designs or content updates, offering clear and constructive notes
• Project manages CRO roadmap and keeps cross functional members (both internal and external) accountable

• Other related duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Bachelor's degree in a related field (Communications, Marketing, Digital Media, UX/HCI) preferred, or equivalent experience
• 2+ Years experience in related roles preferred
• Detail oriented creative thinker with strong organizational, communication and problem-solving skills. Ability to interact with professionalism across all levels of the organization.
• High levels of accountability and reliability, with a proven ability to take initiative and follow through on commitments
• Experience contributing to team-based goals and achieving results through collaboration
• Comfort navigating and working in web-based platforms, CMS tools, and admin interfaces as well as a foundational understanding of UX and UI principles and best practices
• Experience working with spreadsheets (Google…