CX Enablement Lead: QA, AI Deflection & Training
Listed on 2026-10-15
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IT/Tech
AI Business & Operations, Change Management -
Quality Assurance - QA/QC
AI Business & Operations
Imprint in New York seeks a Senior Manager of CX Enablement to own quality, training, and knowledge management across omnichannel support. You will shape QA frameworks, drive AI-powered deflection, and manage knowledge base and agent training excellence.
You will collaborate with engineering, ops, product, and vendor teams to scale content quality, link quality inputs to AI, and improve readiness for partner launches, reporting to the Director of Customer Operations.
As a CX Enablement Lead: QA, AI Deflection & Training, you will play an important part at Imprint in New York, NY, United States.
We invite applications for the CX Enablement Lead: QA, AI Deflection & Training position located in New York, NY, United States.
The following position is for a CX Enablement Lead: QA, AI Deflection & Training with Imprint.
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