Stability Governance Lead Analyst - Vice President

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries andjurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi createseconomicvalue that is systemically responsible and in our clients’best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce thatrepresentsthe clients we serve from allwalks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authenticselvesto work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us.

We’llenable growth and progress together.

Excited to grow your career?

Our people make all the difference in our success.

The Production Management organization provides business critical application management and support for our Services, Markets, Banking, USCC, Wealth and Functions clients globally.

Join our Stability Governance team as a Lead Analyst (VP), a key role within the broader horizontal Optimization and Enablement function dedicated to strengthening our entire Production Management landscape. This position offers a meaningful opportunity to actively contribute to and drive critical stability governance initiatives and frameworks. As Production Management evolves its operating model through AI capabilities and intelligent automation, this role plays an important part in that transformation.

We are seeking a proactive individual with a solid understanding of Production Management, Risk Management, and Data Analysis, eager to apply their expertise within the complex and highly regulated environment of the banking sector. Your contributions will be instrumental in ensuring the resilience and optimal performance of our vital systems.

• Generate, own, and present comprehensive monthly stability metrics and reports for diverse business units, leveraging data analysis and visualization to translate complex datasets into clear, actionable insights for Production Management stakeholders.
• Establish, monitor, and continuously refine key performance indicators (KPIs) and Service Level Objectives (SLOs) for application stability, ensuring alignment with enterprise risk appetite and business objectives.
• Actively leverage artificial intelligence and automation tools to reduce manual toil, streamline reporting workflows, and enhance the efficiency of stability governance operations.
• Identify, implement, and champion stability best practices and engineering standards to drive continuous service improvement across the technology landscape.
• Conduct…