Computer Specialist II; Operations) Rep

computer specialist, omny services supports the reliable, secure, and effective operation of the omny fare payment system through a range of technical, operational, analytical, data, configuration, and stakeholder-management activities. Depending on assignment, incumbents may focus on system reliability and operations, data and business intelligence, stakeholder and configuration management, or a combination of these functions .

• build bi reports, dashboards, kpis, and extracts using power bi, tableau, looker, or equivalent .
• automate reporting with sql, dax, python, and related technologies .
• manage p1–p3 incidents, recovery, escalation, defect tracking, and release validation .
• monitor and optimize databases, microservices, apis, applications, and integrations .
• oversee monitoring, observability, logs, dashboards, and actionable alerts .
• perform configuration validation, change reviews, dependency mapping, and systems analysis .
• partner with development, qa, devops, operations, and stakeholders on defects, releases, and technical issues.
• apply data governance, quality, metadata, and information-security practices .
• serve as primary technical point of contact for internal/external stakeholders .
• conduct requirements-gathering sessions and translate business needs into functional and technical specifications .

• a certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations plus a four-year high school diploma or its educational equivalent, and three years of satisfactory, full-time computer operations experience in a large-scale mainframe or multi-tiered computer environment, or three years of satisfactory data communications network experience in a mainframe or multi-tiered computer environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project;
  
  or
• a four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer operations or data communications network experience as described in ‘1’ above, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
• a baccalaureate degree from an accredited college and four years of satisfactory full-time computer operations or data communications network experience as described in ‘1’ above, one year of which must have been in project leader capacity or as a major contributor on a complex project; or
• education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and three years of satisfactory full-time computer operations or data communications network experience as described in "1" above, one year of which must have been in a project leader capacity or as a major contributor on a complex

mission-critical incident management and production support experience .

strong knowledge of monitoring, observability, log analytics, alerting, databases, apis, microservices, and application environments .

advanced sql: complex queries, joins, window functions, and query optimization .

bi experience with power bi, tableau, looker, or equivalent .

data modeling knowledge: star schema, snowflake schema, dimensional modeling .

relational database experience: sql server, oracle, postgresql; indexing, partitioning, optimization .

experience with json, xml, apis, integrations, data flows, and dependency mapping .

knowledge of configuration management, stakeholder coordination, data governance, data quality, metadata, and information security .

• excellent communication skills with the ability to bridge technical and…