Senior BI Platform Operations Engineer

We are looking for a hands-on BI Platform Operations Engineer to provide production operational support, administration, maintenance, and technical troubleshooting for our enterprise Business Intelligence platforms and associated AWS services. The role will primarily support Tableau and Amazon Quick Sight / Amazon Quick Suite, including a custom BI-as-a-Service (BIaaS) platform built on top of Amazon Quick Sight. The BIaaS platform consists of multiple backend services, RESTful APIs, AWS serverless and data services, and a web-based user interface.

This is primarily a platform engineering and production support role, rather than a dashboard/report development position. The successful candidate will be comfortable troubleshooting across BI, application, API, data, AI-assisted analytics, and cloud infrastructure layers and working with engineering teams to maintain a reliable and stable production service. For Canada this role is for subcontractor. For NYC: compensation UAS Gross per year and based on your interview results.

• Production Operations & Support Provide day-to-day production operational support for Tableau, Amazon Quick Sight / Quick Suite, the BI-as-a-Service platform, and its supporting AWS services. Monitor platform availability, performance, capacity, scheduled workloads, and overall service health. Investigate and resolve production incidents, user issues, failed jobs, connectivity problems, access issues, API failures, and platform errors. Perform root-cause analysis and work with engineering, application, data, and infrastructure teams to resolve recurring issues.
  
  Support incident, problem, release, and change-management processes. Develop and maintain operational runbooks, troubleshooting procedures, and support documentation. Identify opportunities to automate repetitive operational and administrative activities. Proactively identify platform health, reliability, and supportability improvements. Tableau Platform Administration Administer and maintain the enterprise Tableau Server environment. Support Tableau Server infrastructure, configuration, upgrades, patching, and platform maintenance. Manage sites, projects, users, groups, permissions, and content access.
  
  Troubleshoot extracts, refresh schedules, data-source connectivity, authentication, and performance issues. Monitor Tableau Server processes, logs, resource utilization, and platform health. Assist with platform upgrades, migrations, configuration changes, and infrastructure-related activities. Amazon Quick Sight / Quick Suite Administration, Authoring & Support Provide day-to-day Amazon Quick Sight / Quick Suite production support, administration, and operational troubleshooting. Support the lifecycle, administration, and troubleshooting of BI and analytics assets, including:o Analyseso Dashboard so Datasetso Data Sourceso Themeso Folderso Template so Topics and conversational BI capabilitieso Other Quick Sight / Quick Suite assets and platform objects Troubleshoot issues related to creating, updating, publishing, sharing, and accessing analyses and dashboards.
  
  Support Quick Sight authoring capabilities and assist authors with analysis, visualization, dataset, data-source, dashboard, and semantic configuration issues. Troubleshoot dataset ingestion and refresh failures, including SPICE ingestion, scheduled refreshes, and direct-query scenarios. Diagnose data-source connectivity and access issues involving Amazon Athena and other supported data sources. Support and troubleshoot themes and reusable assets, including permissions and sharing. Manage and troubleshoot users, groups, name spaces, folders, asset permissions, and access controls.
  
  Troubleshoot dashboard and analysis permissions, sharing, ownership, and access issues. Understand and troubleshoot security and AWS integrations, including IAM-based access and permissions. Support and troubleshoot programmatic management of Quick Sight assets using Quick Sight APIs and AWS SDKs. Troubleshoot API operations involving analyses, dashboards, datasets, data sources, themes, permissions, and other supported assets. Support embedded Quick Sight capabilities and troubleshoot embedding, authentication, authorization, and access-related issues where applicable.
  
  Amazon Q / Generative BI & Quick Suite Capabilities Support and develop operational familiarity with Amazon Q capabilities within Quick Sight / Quick Suite, including natural-language and generative BI…