System Operations Engineer

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.

In addition, the Company features the original production, Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at  .

Who are we hiring?

We are seeking a System Operations Engineer to run the day-to-day operation of our Azure Virtual Desktop environment and provide first-line infrastructure support across the department. This is a junior to mid-level, hands-on role focused on execution: keeping AVD running for our users, monitoring system health, working tickets and service requests, performing basic troubleshooting, and carrying out scheduled patching and maintenance across Azure, Nutanix, Qumulo , Infinidat , and Rubrik environments.

Azure Virtual Desktop is your day-to-day responsibility. You will be the person our users come to when VDI isn't working, and you'll handle the routine provisioning, image updates, and profile issues that keep the environment healthy. Outside of AVD, you'll provide Level 1 support across the broader infrastructure, escalating to senior engineering when issues go beyond documented procedure.

What will you do?

• Handle day-to-day operation of the Azure Virtual Desktop (AVD) environment — the primary responsibility of this role — including host pools, session hosts, and user profiles.
• Perform AVD provisioning, user onboarding and offboarding, and routine configuration tasks through Nerdio .
• Serve as the first point of contact for VDI issues, resolving common performance, access, and profile problems and escalating the rest.
• Apply scheduled updates to AVD golden images following established procedure.
• Monitor AVD capacity and utilization , flagging trends and making routine scaling adjustments.
• Monitor server and storage health across bare metal, Nutanix, and Azure environments, responding to alerts and investigating anomalies.
• Perform routine tasks on Qumulo and Infinidat storage platforms, including health checks and standard provisioning requests.
• Monitor Rubrik backup jobs, resolve common job failures, and perform restores following documented procedure.
• Support S3 bucket workflows and routine data backup, archive, and media management tasks.
• Perform basic hardware troubleshooting, including component replacement and assisting with vendor support cases and RMAs.
• Assist senior engineers with server and storage installs, upgrades, and buildouts.
• Provide Level 1 support for infrastructure incidents and service requests across all supported platforms, working tickets in Service Now — resolving what falls within documented procedure and escalating complex or unfamiliar issues to senior engineering with clear, complete notes.
• Execute scheduled firmware, software, and OS patching across infrastructure systems, including overnight maintenance windows, following approved change plans.
• Submit change requests for review and carry out approved changes as directed.
• Participate in a team-based 24/7 on-call rotation, handling first response and escalating as needed.
• Run existing Ansible playbooks and scripts for patching and routine maintenance, and script repetitive tasks in Power Shell with support from senior engineering.
• Use Solar Winds and other…