DCM Operations Lead

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.

Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.

Core to the health and growth of our business, Millennium’s Information Technology organization supports a flexible, scalable technology environment powered by advanced proprietary systems and the continued development of next‑generation analytical and trading capabilities. The global Network & Data Center team supports the firm’s physical infrastructure across data centers and office technology rooms, with a focus on operational reliability, connectivity, capacity management, and disciplined infrastructure operations.

• Own the data center ticket queue end to end, ensuring the timely triage, prioritization, assignment, and resolution of incidents, service requests, and change tasks across the New Jersey data center estate and New York office technology rooms
• Serve as the accountable lead for day‑to‑day operational health across power, cooling, space, cabling, security, and environmental monitoring, escalating to engineering teams as appropriate
• Lead, coach, and coordinate a team of Data Center Specialists, establishing daily priorities, managing shift coverage, and maintaining operational discipline in a 24x7 environment
• Drive ITIL‑aligned incident and change‑management practices, acting as the operational bridge between the field team and Network Engineering to ensure changes are planned, reviewed, and executed safely
• Maintain and improve operational runbooks, SOPs, and knowledge‑base articles, ensuring procedures remain current, accessible, and consistently adopted
• Own the accuracy and completeness of asset, rack, patching, and inventory records in Service Now and Nlyte, identifying and remediating data‑quality gaps across CMDB and DCIM platforms
• Oversee server provisioning and inventory lifecycle activities, including hardware intake, rack assignment, imaging, operating system deployment, Engineering handoff, and asset tracking through decommissioning
• Manage vendor engagements, maintenance windows, data center facility work, and third‑party smart‑hands activity; monitor infrastructure capacity and health, report operational metrics to leadership, and lead process, tooling, automation, and integration improvements

• 8+ years of experience in data center or large‑scale infrastructure operations, including at least 3 years as a team lead, operations manager, or senior individual contributor; financial services or other mission‑critical environment experience is strongly preferred
• Demonstrated ability to manage and prioritize high‑volume operational ticket queues through ITSM platforms such as Service Now or Jira, with a record of driving SLA adherence and continuous improvement
• Strong hands‑on experience in data center physical operations, including racking and stacking, structured cabling, patch management, hardware lifecycle management, and installation, move, add, and change coordination
• Solid understanding of data center power and…